Halfords Retail

Halfords total bunch of scammers Number plate bulb had blown . New bulb cost £3.99 then £11.00 to fit totally a disgusting service robbing the public. I totally hate big companys ripping us of with over inflated price halfod are greedy Just looking at my last review asking me for order details how the he'll can we share when u don't give receipts. This service was at halfords baglan moors port talbot you have not done anything to make my experience better still ripping us of

Cancelled order due to price on website being 'wrong'. Wasn't given any option to continue with the purchase and was only informed it had been cancelled 4 days after the order. We needed the item by a certain date which is now not possible. Will never shop there again.

The gents at Halfords Barker st Norwich remain “kings among Men” huge thanks to Preston & Josh, who helped me yet again with my bike-THANK YOU!

Today at at Chelmer village Halfords Marco was very helpful, very kindly he helped with putting our bike into the car.

Took my son into the Greenock store for a bike and the customer service from Jack was second to none. Very pleasant and helpful, offered lots of advice on how to keep his bike up to standard. Never had an unpleasant experience in Greenock store, but this young man stood out & is a great example of excellent customer service!

Andy at the Northenden, Manchester Brancvh was really helpful. He helped me secure value for money and provided excellent customer service I would recommend the Northenden Halfords

Bought an agm battery, with a Warranty, cost over £220, after less than a year, the battery has failed, won't start the vehicle now. Went to replace at halfords (halfrauds) and they've said its failed their capacity test but also their Warranty test. Advised me to go to an independent garage to have it tested. Vehicle has a new charging system. Avoid halfrauds and their ficticious Warranty.

Massive thanks to Ryan from the East Grinstead store for his help with filling up my oil. Did everything really promptly and had fantastic knowledge. Would defo come back. Thank you!

We collected a brand-new bike from your store for my son’s birthday, only to discover that it had a flat tyre when he tried to use it for the first time. We returned the bike to the store to have the puncture repaired, but the experience was far from acceptable. The staff member assigned to fix the tyre appeared completely untrained and unsure of what he was doing. In fact, another customer had to assist him with the repair, and the staff member was observed inspecting other bikes in the store to figure out how to reassemble ours. This lack of expertise is both concerning and unacceptable, especially when dealing with products meant for children. To make matters worse, while returning to the store to address the bike issue, we punctured our car tyre due to a bolt lying in your car park. When we raised this with the store and requested a £20 reimbursement to cover the cost of the repair at a nearby garage, we were flatly refused any assistance. Adding to the frustration, trying to resolve this through your customer service call centre has been a waste of time. The staff do not seem to record details properly, resulting in having to repeat the issue multiple times without any resolution. This experience has been extremely disappointing from start to finish. The quality of service and lack of accountability shown have left a lasting negative impression. As a result, I will not be shopping at Halfords again and will be taking my custom elsewhere in future.

This is 3rd time I have tried calling Halfords to speak to my local retailer near to me but all I get is long winded voice messages and Ai robots. Eventually I am put through to people in Africa or India who's English is not great and I cannot understand them so very difficult to have a conversation to sort out my 4 tyres that was fitted recently and one tyre has a puncture. All I want is my puncture repairing so I don't have to keep blowing it up everyday for the last 4 days. I took out extended tyre warranty to cover the tyres against punctures but it's impossible to get my vehicle booked in. There's no easy process to do this. Halfords you need to start speaking to your customers who pay you good money for a service and not fob customers off with foreign call centers abroad. Make your local retailers telephone number available for your customers. It's all too much hassle using halfords I wish I'd never of used you or took out a club membership with you as its just not worth the hassle everything becomes too long winded and time consuming trying to contact you for a simple matter that would take minutes to complete instead am wasting my time writing a bad review about you halfords. Very annoying but preventable.

I’m writing this to warn others to stay away from Halfords in Peterborough, especially the garages managed by Stuart and Kez. On 07/04/2025, I brought my car in for a simple oil and filter change. What should have been a routine service turned into a disaster. They broke the oil sump, causing significant damage to my vehicle. At first, they blamed me, claiming it was my fault, but eventually admitted their responsibility. Since then, it’s been seven weeks of lies and delays. They keep telling me they're waiting for a part from Ukraine, which I find hard to believe in 2025 for such a common repair. Meanwhile: • My car is still not repaired. • I've had to hire a car at my own expense. • They haven’t refunded the cost of the original service. • My driveway is covered in oil from the damage they caused. • And worst of all, I’ve been constantly lied to by both Stuart and Kez, who offer no real help or accountability. This experience has been stressful, expensive, and deeply frustrating. I urge anyone considering using Halfords for car repairs or service to think twice and look elsewhere. There is a serious lack of professionalism, responsibility, and customer care at this branch. Don’t make the same mistake I did.

Bike they sold me was completely inappropriate for purpose. It also broke, so I took it back. Only to be told I need to book an appointment online, despite there being 0 customers in there, 5 staff chatting and doing nothing. And me stood there with said bike! Appointments were available 5 hours later! Ridiculous

On the verge of taking it further they still have not put both my kids bikes together which were for their birthdays which is tomorrow. was given a timeframe of them being done by 23rd and nothing since I’ve phoned customer service twice but evidentially this does nothing to help

This is the third time in a few weeks I have had reason to review this awful Halfords on castle boulevard Nottingham. We were treated like crap by Edward who works there. They refused to look at my car despite giving us a time and day to look at our car. A promise from the new so called manager to call us to resolve the situation never happened. This awful company who sent a pre written response never follows up. Avoid this company at all costs.

Ordered brake parts online on a Friday. Website advised that items would be available to collect from store after 11:00 am Monday. Garage facilities booked for Tuesday based on expected delivery date. Advised to wait for email/SMS before travelling to store for pickup. Used the link in the order confirmation text to track the order - showing 'Locating your item'. No email or SMS received on the Monday so had to cancel the garage facility for the Tuesday. Tracker still showing 'Locating your item' on Tuesday @ 11:00am so telephoned the helpline. Response from the customer services advisor was that she had contacted the store and the items were available but the store would phone me as I had not collected the items the previous day. No phone call, no SMS and no email so I decided to travel to the store. Items collected, no apology for lack of SMS/email/phone call. The tracker is still showing 'Locating your item' 8 hours after collecting the items from store. This will be the last time I use the Hinckley store and possibly all Halford stores. When it is so difficult these days to contact a store directly we rely on tech systems. I have been unable to determine whether the SMS/email is automated or requires someone to press a button ( customer advisor either didn't know or would not tell me)

Awful. No help at all.

We were attended by Jack at Sutton, Surrey branch. He is a very knowledgeable person about bikes and he guide my son to choose the bike for his needs. His customer service was excellent, he is very kind and a great listener to his customers.His attitude made us very positive towards Halford and we will visit again for any further purchase.

I was served at the Keighley branch at about 15:47 by a staff member named Mohammed. He very slowly Approached the till where i was stood waiting to be served. He didn't acknowledge me much and his overall demeanor wasn't professional. Luckily the experience was saved by the store manager Tom who was very friendly and attentive to me. Which is why this has 3 stars and not 1!!

Went to Carrickmines on sunday to get windshield wipers. The teenager working on the till was rude and then my wiper that I paid to be installed went flying on M11. Absolutely shocking service. They used to be friendly and professional. Dunno what happened to this shop.

I have been to the Halfords store in Weston Super Mare twice recently and on both occasions found the staff to be super helpful and accommodating. Both visits were regarding car maintenance: a suspected new bulb needed for my indicator light and new windscreen wipers. Both were dealt with immediately (they were quiet- I think you need to book if want to be guaranteed a time). The suspected failed bulb was actually a dodgy connection and once Bryn had remedied, he waivered the cost completely! I found this so helpful as a single female who didn't have the tools to do the job and is intimidated by garages. Wipers were £22 including the install. Bulb would have been £11. Well worth it from my point of view for a hassle free and pleasant service.