GreenThumb
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Trespassed on our property and applied unrequested treatments without permission…
I’m not a Greenthumb customer…and that is the problem. We had a card pushed through our door a few days ago saying that their operatives had applied fertiliser and an anti-moss treatment to our lawn. We did NOT ask for this service. Furthermore, as our lawned areas are to the rear of the house, the Greenthumb people had to trespass to access them. My partner was in the house at the time, but didn’t see them, and they certainly didn’t request permission. Shocking behaviour. We have set our garden up as wildlife friendly and we avoid using any artificial fertilisers or grass treatments. I’m now chasing them to see if they’ll remove the treatment (I don’t care if they suck this stuff up using straws…). 5/2/23 UPDATE: I think it’s only fair to offer an update on this story, as a nice lady called Fiona from Preston North Green Thumb took the trouble to email today (a Sunday) to discuss the issue and seek to understand what happened. It appears that their technician came to the wrong house in my street, having had a legitimate job to do a couple of doors down. It’s an annoying mistake, in the age of GPS and Google Maps; but I’m impressed with the response from Fiona. Taking a complaint seriously and trying to resolve. Customer Service 101, sensibly defusing the matter, and bumping up the stars to compensate.