GreenThumb
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Avoid this company
Avoid this company. Customer service is absolutely non-existant. They don't reply to emails, they don't answer phone calls and they clearly dont care about customers. I had the aeration and scarification treatment on my lawn, and they left behind 9 bags of waste! They didn't tell me and I only saw them when I arrived home later that day. They've always taken the waste away before, but didn't this time so I tried to contact them to ask for it to be taken away immediately before it rained. It took me over a week to get a reply from them after consistently ringing every day. I was then given a very half-baked apology, told they don't take away waste now because its too expensive, and then I was sent on my way. My patio is now damaged and has moss all over it, and carrying 9 bags of wet thatch waste to the garden skip has also damaged the interior of my car. Not to mention the number of spiders and flies in my car now! This is simply unacceptable. I've been a customer woth GreenThumb for years now, and ever since they increased their costs, their customer service has gone to crap. It seems the more you pay, the worse service you get. Avoid this company - there are plenty of others who actually value customers, and I will be moving to one of them now.