Gravity Active Entertainment has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about customer service.
Great experience in northampton gravity. Yasin was on shift we had to speak to him regarding the little one with his age. He was very thorough and explained the rules. Little one seemed nervous to go on yasin was very good and encouraging good communication skills and a very nice lad to talk to. Thanks again and will be visiting again. Only down side is the price little expensive when taking three on.
Can't purchase parent and toddler session ticket for 4.5£ at the counter, however the price is showing on the screen behind. I have been told to pay full price 29£ for a mum and a toddler. Got angry, so checked online where is showing as fully booked, but the place almost empty. Not surprised at all why is empty. False advertising, place should be fined. Never visit again.
The staff (Stevenage branch) were so amazing, especially the manager Sam and his colleague Will. We had a sen session for our son who is autistic for his 10th birthday. Sam did everything we asked for and more, nothing was too much. He even got Will to dress as Sonic Shadow as my son is a huge Sonic the Hedgehog fan.
The staff was showing tongue at children & being unhelpful. There was vomit in the trampoline which was not cleared. They used just cellophane tape to hold basket ball which was unsafe. The whole area looked worn out. I wouldn’t recommend .🤮
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Website
gravity-uk.com61 total • Write a review
US
I booked a birthday party at Gravity Stevange through Website. It gave options only to select the dates.I selected the date and paid (£50 as deposit). Only then in confirmed booking details page it gave the time as 7pm which would be too late for kids party. As soon I received the booking confirmation, i called the Gravity team - but they said the £50 is non-refundable and they don't have any availability closer to the dates. They were not all understanding and didn't offer any choices like vouchers or choice to use the £50 by bringing my own kids individually instead of party(group of 8). Finally I cancelled booking with a loss of £50 because of their website issues.
Date of experience: July 2, 2024
US
Gravity Maidstone today (06-05-24) To say it was a health and safety nightmare is an understatement. It was an incredibly dangerous and poorly supervised situation. There were far more children / participants than trampolines available, which meant at any given time there were multiple children per trampoline. There were older teenagers in the ‘toddlers’ section and no supervision. There were multiple children without wrist bands that I saw. Participants were freely walking In and jumping whilst their parents ‘checked in’ I witnesses parents of young children leave the trampolines and sit down for a drink, whilst leaving young children, sometimes toddlers, bouncing on their own. When our session finished, no one monitored to ensure all of the participants left the trampolines (which they didn’t) and when we were leaving 20 mins later, children with the same colour wrist bands were still jumping. No ‘supervisors’ ever intervened when health and safety rules were being broken. They just stood on the side barely watching. I was appalled and will not be visiting again. I will also be going further to speak of my concerns, as I truly believe a young children is going to be horrifically injured in a matter of time, if things continue this way. It was damn right dangerous.
Date of experience: May 6, 2024
What an amazing experience. So much to do for the whole family. Will definitely be back xx
Date of experience: March 1, 2024
US
The gloss was taken off the experience by the staff insisting we wear their ‘branded’ socks, when we had the appropriate socks from elsewhere. It is not their fault it is management and owners fault. The t&c’s said only ‘approved’ socks could be worn and they would not approve them as the were not their brand but were exactly the same as theirs just a different colour. It’s a rip off, just another way to add further cost when it is costly enough to take kids places. Not so sure we would go again
Date of experience: February 18, 2024
Poor experience at the excape castleford go carting today. Rude staff, faulty carts, delays and will not be back. Avoid
Date of experience: February 14, 2024
We had an amazing time! So much fun and staff were brilliant and friendly- thanks so much
Date of experience: February 5, 2024
Avoid at all costs- Within ten minutes of the session my son had been told to walk normally three times by one member of staff whose name badge reads Yul in Leeds. Disgusting that such a large brand has staff members who are unaware of firstly how to speak to children in an appropriate manner and secondly that are unaware of such traits when you claim to offer sessions specifically for SEN children.
Date of experience: January 21, 2024
Visited today. Was there for the majority of the session. After 45 mins a member of staff approached my recently turned 3 year old daughter to tell her she had to leave as she didn't have Gravity socks on. She has pair of Gravity socks at home, but we accidentally picked up the wrong trampolining socks (with exactly the same grips as Gravity socks). Would have barely had any time left if we had to exit, buy more socks, and come back on. So we left. Very petty.
Date of experience: October 31, 2023
US
Not ready for opening..should be reduced rates or not open. Spent a lot of money going for my sons birthday ..couldn't even have a decent game of bowling as lights on lane not working complained but they would not refund. Go karting poor value for money not enough signs to explain pricing points. Some health and safety issues lots of maintenance guys around fixing things not a pleasant experience would not recommend
Date of experience: August 23, 2023
