GR
Gravity Active Entertainment
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Lost £50 deposit because of Gravity website issues, Gravity team not at all understanding or fair.
I booked a birthday party at Gravity Stevange through Website. It gave options only to select the dates.I selected the date and paid (£50 as deposit). Only then in confirmed booking details page it gave the time as 7pm which would be too late for kids party. As soon I received the booking confirmation, i called the Gravity team - but they said the £50 is non-refundable and they don't have any availability closer to the dates. They were not all understanding and didn't offer any choices like vouchers or choice to use the £50 by bringing my own kids individually instead of party(group of 8). Finally I cancelled booking with a loss of £50 because of their website issues.