Fantastic service and great product
Order number : 203-6000648-9636300 Fantastic service and great product
4.1
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
GRADE MOBILE receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
👍🏼good
Very good! 👍🏼 so useful! It helped me do all the things that I needed to do. My order number is: 206-9519003-9177138
Great combination and very helpful
Great combination and very helpful
My first purchase from Grade Mobile…
My first purchase from Grade Mobile (order id GM232610). This was an a good price on a refurbished iPhone 15 which was delivered very quickly and was in the condition described (Excellent). Very happy with the service received and a significant saving compared to buying new. I received a small gesture from Grade Mobile for providing a constructive review, but it was not conditional on being positive.
Company details
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Contact info
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Website
grademobile.co.uk
All reviews
1,000 total • Write a review
Showing 931 - 940 of 996 reviews
AS
Valuation way off
Prompt payment but like so many of the previous reviews I was very disappointed with the initial valuation. The phone was in excellent condition and I checked for fine scratches before sending only to be told that the “robots” had found enough damage to describe its condition as poor. Absolute nonsense !!!
Date of experience: April 2, 2025
c
customer
US
Beware of cancelled orders!
This is my second purchase through Grade Mobile and I used them again because of my good experience first time round. However, I just want to urge caution... I ordered a refurbished iPhone a few days ago. I received an email stating the order as pending and then a few minutes later another stating the order was confirmed with a delivery estimate of the next day. Roll forward a few days and I find an email in my junk folder which read like an auto response to a customer service query, which confused me as I hadn't raised an enquiry. But then I scrolled down the message and at the bottom was another message advising that due to low availability my order had been cancelled and I would be refunded! So my cautions are: Don't assume that a 'confirmed order' is actually confirmed and going ahead! Be careful to check your junk mail for updates and scroll to the bottom of the email to get to the actual message! And if your order is cancelled, expect to be out of pocket for a few days, because refunds can take up to 3 days! Overall, great value deals if they can fulfil them, but poor customer service experience
Date of experience: April 2, 2025
KW
I was offered £162.00 online then…
I was offered £162.00 online then offered £35 - this company is terrible do not use
Date of experience: April 2, 2025
RJ
Registering on the website was fast and…
Registering on the website was fast and easy. It took a few days for the delivery page to be sent.
Date of experience: April 2, 2025
cc
Average experience, left disappointed in final offer
Process was good , easy and fast but left disappointed with the final offer £200 below what was initially quoted, some slight damage that was not really visible and also battery life . as far i know all i phones battery life declines over a period. i could have declined but couldn’t be bothered with hassle.
Date of experience: April 2, 2025
CH
Great, no issues
Ordered an Apple Watch 8 from them as my series 4 had died…watch is great, speedy delivery…so no complaints from me
Date of experience: April 2, 2025
ST
Good phone good quality and good…
Good phone good quality and good customer service 317365
Date of experience: April 2, 2025
MA
Paid within 4 hours
Paid within 4 hours. Received what I was offered. Fantastic service
Date of experience: April 2, 2025
AD
Great service thank you so much for…
Great service thank you so much for your help. The Value of the phone was what I was quoted. Thank you. Adrian, order 229926
Date of experience: April 2, 2025
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