Sunwave gas+power Reviews

A live human answers the phone. No prompts, no "press 1 for English"! Refreshing!

cust serv rep immediately found 2 other accounts I was linked to and immediately offered to lower the rates I was being charged.

I chose Sunwave based on price. Each time I have made contact via phone, I have reached a knowledgeable rep who answered all of my questions. I appreciate fair pricing and excellent customer service...a hard combination to beat!

Was disappointed to learn there was an early cancellation fee, but otherwise very happy and would recommend. Wish they sourced from renewable energy too.

Initial signup experience was easy & problem-free.

I may be wrong, but was under the assumprion that I was going to receive notification of my contract ending closer to the end date. The last notice I received was 1 month out on a 3 month contract and so I was off on my cancelation/renewal and switched to a variable rate of almost double. That seemed a little sneaky to me, aknowledgin that I should have been a little more on top of my dates. Beyond that, I havent had any complaints.

Received welcome packet within a couple days of signing up. Everything great so far.

I went with neutral because I only just signed up. The process was easy and went as expected. The price is fair and the terms are acceptable,

The cost of electrical bills are higher during the colder months and Sunwave helps customers save money. Not only do i save money thru the winter season, I save money all year long. Sunwave let the customers know when their terms are about to expire so that there are no surprises, such as, charging rates that are through the roof. I've dealt with more than 10 different energy suppliers, and I am very happy with Sunwave rates.

Friendly, helpful, immediate action in signing up, operator was kind and filled out my application on the phone.

Satisfy customer

I shop for fixed energy rates a few times a year now. I've been doing this for several years. Why the majority of the people I know, are not doing the same, is beyond me. Sunwave Always has the best/lowest rates. On top of that, their staff are extremely friendly and courteous. I recently discovered that they will even lower your existing "fixed" rate if you see a better current price that they are offering. Shazam! Can't beat that!

The service representative that I spoke with was professional, knowledgeable and very pleasant. He is definitely an asset to represent your company.

I got a letter in the mail saying that my 12 bill cycle contract was about to end and that I'd be contacted about upcoming pricing. I was never contacted so the first time I learn about the rate change is in my electric bill. Cost me $40 more just that month. So I jumped online to renew. I didn't feel like shopping, only to find out it would take another 2 weeks? Huh?? I'm already a customer, you can't just change my rates, effective immediately? If I called, it would probably be different, but I chose my avenue of communication and stuck with it. Also a warning about "billing cycles". When I first switched over, they did it 5 days before my regular billing cycle ended. Not sure why since one of the questions they ask is "When does your billing cycle end?". So those 5 days ended up being billing cycle #1 while the other 11 were full months. They obviously honored their contract but in a BS-y sorta way.

I will know more after my service starts

Was very easy

I thought the person I spoke to patiently answered all my questions and was very helpful.

great price and easy to use

Easy process and great rates