Over a year ago
Sunwave is unilaterally cancelling electrical power contracts in the ISO-NE region. My contract was supposed to go through November 2023, but now (Feb 3, 2022) turned over to non-solar, non-renewable... See more
Over a year ago
They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia. Run away these people fast and do not look back. Maybe someone from Sunw... See more
Over a year ago
I guess my experience was okay with this company, because everything went usually, unless support team, they do not really like when phone rings.
2 years in a row I have chosen Sunwave as my energy supplier because not only did they have the best price but also generate power from renewable sources.
I have been very pleased as to the upfront notices and the actual decrease in my electrical rate since my first experience in having Sunwave as my electricity supplier. Very impressed with their professionalism and their honest approach to keeping the cost of electricity in CT at a more reasonable rate as opposed to UI.
Would like to see pricing a bit more competitive, but the Customer Service reps and Customer Service Manager are both excellent, personable and extremely helpful!
Was very easy to deal with and a great rate,thanks steve.....
Very good experience on the transition form previous provider.
Competitive rate for 12 months, not a 4 moth teaser rate.
Wrote and never received the common courtesy of a response!
Very convenient and easy to accomplish. The renewal process was quick, easy to understand and profitable.
Very helpful Customer service to continue, but modify my plan. Very happy!
Very friendly customer service and good rates. Always call customer service to get the best rates! Fixed contracts are the way to go.
I would recommend this Company to anyone.
When I considered signing up with Sunwave again, one factor was its price-competitive one-year plan. The other factor was Sunwave's decision to allow present customers to switch contracts within its system. I had heard many complaints about Sunwave customers' being locked into plans that, in retrospect, proved to be costly, but that is a relatively unfair criticism: Everyone was caught unawares when the price of oil suddenly went through the floor last year. Nonetheless, many people switched back to Eversource as their supplier. Flexibility and fairness are key to Sunwave's doing well in CT. I would also add that the public needs to do some homework: They don't seem to realize that suppliers are really energy brokers, not generators. I also think that all suppliers should divest themselves of the coal option.
They are very good with communication. Received notification of renewal by mail and email. Website is easy to use. Very happy!
easy to use on line great price
Simple, straight forward explanation.
Simple, easy to complete registration.
I am very confused on the switching date of service with the new contract. The wording in the website says starting date will be the first date after the next meter reading date. The followed up letter on the contract says this will be few working days after the contract has been approved. I called can get a similar answer from your customer service. And he said he can do nothing to help on his end. Why can you not start the switching at the end of my current contract so that I will not face an early termination fee?
Easy to sign up and great fixed rates.
I signed up for service with Sunwave, and it was supposed to have started by now, but didn't. The reason: Sunwave says its computer system is not compatible with Eversource (NSTAR) -- the largest utility in Massachusetts. How come they didn't know this (if it is even true) BEFORE they solicited Eversource customers to sign up? Totally amateur and screwed-up.
Easy change-over, cost effective, friendly customer service rep
Based on analysis of 20 reviews rated 1-2 stars for Sunwave gas+power
“I can't imagine that they would function any better if I sign up with them as a customer”
“I asked that they research if that's how they obtained the account number and requested cancellation of the enrollment”
“Then extended the billing period 2 more months after I called and cancelled their service”
“Maybe someone from Sunwave can call me and we will not sue and go after the directors if there is fraud”
“Initial rates were OK, but be very careful if you're considering these guys”
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Sunwave gas+power is a service provider specializing in energy solutions, primarily focused on natural gas and electricity for residential and commercial customers. The company aims to offer competitive pricing and flexible energy plans tailored to meet the diverse needs of its clientele. Sunwave gas+power operates in the energy sector, ensuring that customers have access to reliable power sources while promoting sustainable practices. Targeting both homeowners and businesses, Sunwave gas+power strives to create a seamless experience in energy procurement. Through its user-friendly platform at www.gosunwave.com, customers can easily compare energy plans, manage their accounts, and access customer support. With a commitment to transparency and customer satisfaction, Sunwave gas+power positions itself as a trusted partner in the energy market, helping customers make informed decisions about their energy consumption.
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Reviewers generally express satisfaction with Sunwave gas+power, highlighting the company's good service and ease of use. Many customers appreciate the fast and reliable service, with some noting that representatives are helpful and available beyond regular hours. However, there are significant concerns regarding contract management, as several consumers report unilaterally canceled contracts and difficulties in reaching customer support. Complaints about deceptive practices related to contract terms and service appointments also emerge, with some feeling misled by the company's policies. Despite these issues, the overall sentiment remains positive, with a majority of users recommending Sunwave for its service quality.
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