Over a year ago
Sunwave is unilaterally cancelling electrical power contracts in the ISO-NE region. My contract was supposed to go through November 2023, but now (Feb 3, 2022) turned over to non-solar, non-renewable... See more
Over a year ago
They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia. Run away these people fast and do not look back. Maybe someone from Sunw... See more
Over a year ago
I guess my experience was okay with this company, because everything went usually, unless support team, they do not really like when phone rings.
I have renewed my contract as they let me switch to another plan within their company if it is a better deal- only issue is I did not always get advertised price on my bill but they always made good on it. Not sure if it was a problem with Sunwave or utility company.
Though new to Sunwave, the sign-up and transition have been pleasant, and the pricing has been beneficial.
Good customer service great price hope to renew if the price stays down
A real challenge to get a confirmation in a timely fashion.
I would recommend anyone to them..
Calls were answered quickly; the person knew their products and the ins and outs of their contracts and terms. I felt in good hands, and felt that I had an honest representative of Sunwave who was able to answer all my questions.
Price, Excellent: Customer Svs Same. Its All Good!
Based on analysis of 20 reviews rated 1-2 stars for Sunwave gas+power
“I can't imagine that they would function any better if I sign up with them as a customer”
“I asked that they research if that's how they obtained the account number and requested cancellation of the enrollment”
“Then extended the billing period 2 more months after I called and cancelled their service”
“Maybe someone from Sunwave can call me and we will not sue and go after the directors if there is fraud”
“Initial rates were OK, but be very careful if you're considering these guys”
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Sunwave gas+power is a service provider specializing in energy solutions, primarily focused on natural gas and electricity for residential and commercial customers. The company aims to offer competitive pricing and flexible energy plans tailored to meet the diverse needs of its clientele. Sunwave gas+power operates in the energy sector, ensuring that customers have access to reliable power sources while promoting sustainable practices. Targeting both homeowners and businesses, Sunwave gas+power strives to create a seamless experience in energy procurement. Through its user-friendly platform at www.gosunwave.com, customers can easily compare energy plans, manage their accounts, and access customer support. With a commitment to transparency and customer satisfaction, Sunwave gas+power positions itself as a trusted partner in the energy market, helping customers make informed decisions about their energy consumption.
This profile hasn't been claimed by the business owner.
Reviewers generally express satisfaction with Sunwave gas+power, highlighting the company's good service and ease of use. Many customers appreciate the fast and reliable service, with some noting that representatives are helpful and available beyond regular hours. However, there are significant concerns regarding contract management, as several consumers report unilaterally canceled contracts and difficulties in reaching customer support. Complaints about deceptive practices related to contract terms and service appointments also emerge, with some feeling misled by the company's policies. Despite these issues, the overall sentiment remains positive, with a majority of users recommending Sunwave for its service quality.
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