Perfect hire
Friendly staff, Good communication, nice car/condition. Easy to hire, pickup and drop off.

Last reviewed 10 months ago
10 months ago
Fast and friendly service. When you are keen to get on the road, this is exactly what you want.
10 months ago
Awesome staff and whole process was great. No hassles at all.
10 months ago
Good quality cars, EV/hybrid options, professional and knowledgeable staff, good value for money, easy booking process.
Friendly staff, Good communication, nice car/condition. Easy to hire, pickup and drop off.
Shuttle arrive on time, friendly shuttle driver, friendly counter staff. Car was new and tidy. Drop off was at different place, staff member not friendly at drop off.
I picked up and dropped off out of normal hours, but the staff at the airport were great. Both pick up and drop off was very fast and simple. The vehicle that I was given was pristine and great to drive and fuel efficient.
Good service!
From pick up from the airport to a easy process staff member was great to hoping in a tidy well looked after vehicle to a shuttle waiting to drop us of to the airport on return 2nd time now and it's been excellent both times
We always have such a seamless experience renting with GO Rentals. From Pick-up to Drop-off, the customer service from the team is always so warm and welcoming! The vehicles are always in immacutale and great condition at pick-up & for the duration of our hire. Definitely value for money and theyll always be our number 1 recommendation.
Quick and easy pick up and drop off. Great value for money! Staff were friendly and polite. Would definitely recommend them and will be using them again!
Good communication. Easy pick up and drop off
Easy smooth transaction on pick up and drop off. Convenient and affordable.
Great team easy pickup and drop off, unfortunately no info on charging tesla or download apps for chargers
Communication was excellent, car was great, check in and out was simple. Fantastic experience all round.
Absolute value for money , this was our 2nd experience renting a hybrid through GO RENTALS , They never miss on customer interaction, Easy throughfare from getting car to returning , I could not think of any complaints , Well done AKL airport team , Will always use GO RENTALS for my outer area travelling needs
Great car, quick pick up.
Got a brand new Yaris Hybrid. Friendly stuff and easy to collect and return the car.
Considerate staff, zero complications.
Late model hybrid at a great rate which helped us save heaps on fuel. Low key friendly service with the peace of mind of a national network if anything were to go wrong. Online check in via the app speeded things up at pick up. Only suggestions for improvement would be some signage at Auckland Airport as to where to wait for the shuttle car and full transparency around extra costs before getting to the end of the booking (e.g, costs for extra driver and excess insurance). Appreciated dropping off on a Sunday to an staffed office. Overall, highly recommended.
Excellent Customer Service and very straight forward process with the booking of the vehicle
Easy process. Great service. Total satisfaction.
Smooth check in/check out. Friendly staff and nice new car.
Amazing communication. The app is so simple. Pick up and drop off was so simple. The service is just fantastic.
Based on analysis of 18 reviews rated 1-2 stars for GO Rentals New Zealand
“Avoid Queenstown Airport Go Rental”
“Ultimately $3000 was charged immediately with plan to refund based on how much it costed to fix the car”
“It seems that Go Rental Queenstown are happy to charge premium prices, happy to request advance online form completio...”
“Had to pay a $3000 bond when picking up car”
“Avoid Queenstown Airport Go Rental”
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GO Rentals New Zealand is a prominent car rental company that offers a wide range of vehicles for hire across the country. Catering to both domestic and international travelers, the company provides an extensive fleet of modern cars, including electric and hybrid options, to accommodate various travel needs. Customers can easily book their rentals online or receive assistance from a knowledgeable team of experts via phone. With over 20 years of experience in the car hire industry, GO Rentals focuses on making the car rental process straightforward and accessible. The company also offers special discounts, such as savings for AA members, enhancing the affordability of their services. By combining a diverse selection of vehicles with user-friendly booking options and customer support, GO Rentals aims to enhance the travel experience for those exploring New Zealand.
GO Rentals New Zealand receives overwhelmingly positive feedback from customers, highlighting the easy booking process and exceptional service provided by the staff. Reviewers frequently mention the fast and friendly service, with many appreciating the helpfulness of the team during vehicle pickup and drop-off. The quality of the cars, including options for EVs and hybrids, is also praised, with many noting that the vehicles are clean and well-maintained. However, some customers express dissatisfaction with the high bond fees, citing experiences where they felt misled about the costs associated with rentals. Additionally, there are complaints regarding issues at specific locations, such as Queenstown Airport, particularly concerning after-hours service. Overall, GO Rentals is regarded as a reliable choice for car rentals, despite a few critical experiences.
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