Very easy too get a car and drive thank…
Very easy too get a car and drive thank you!

Last reviewed 10 months ago
10 months ago
Fast and friendly service. When you are keen to get on the road, this is exactly what you want.
10 months ago
Awesome staff and whole process was great. No hassles at all.
10 months ago
Good quality cars, EV/hybrid options, professional and knowledgeable staff, good value for money, easy booking process.
Very easy too get a car and drive thank you!
Great hassle free service - love the app for ease of use.
Great customer service, so helpful, the processes were easy and convenient, great vehicle, economical and able to extend the hire when i realised i needed vehicle for longer!
The process was so quick and easy, the car was great and the service from the ladies who helped me was amazing! Thank you
Process was easy and fast. Staff were helpful when i decided to extend the rent for one more day. Just need a short walk out of the airport but they are very easy to find thanks to many signages on the building.
Easy Online Booking
Easy online. And pricing
Excellent reception, efficient friendly counter staff and good car at low price
Easy. Reliable.
Like what i said About previous comment before
We had a great experience with the car rental company. The service was excellent, the process was quick, and the car was in great condition. Returning the car was completely fuss-free, and the shuttle service back to the airport was so convenient. Highly recommend!
Easy booking. Seamless collection and drop off. Provided car same as made in the booking.
Thanks for making the experience friendly and convenient.
Excellent, fast, efficient service. Now the only car hire I use.
Nice friendly staff and good selection of cars
Easy to book, got the Hybrid vehicle I'd requested, staff were helpful, pick up after hours was no problem, drop off also easy including transport to terminal.
Very quick and easy process. Friendly staff and the car was great
Excellent service from the first phone call to the airport shuttle, very friendly.
GoRentals have failed to refund me the NZ$3,000 insurance excess fee taken by them on 25th March 2024. This is despite the other driver and their insurance company acknowledging responsibility in writing. On 18th June 2024 GO Rentals Claims Manager advised me by email that he had passed the details on to their Accounts Team and “…will be sorted this week for you.” Refund has still not been received and they have ignored all communication from me since. How can a company behave like this and expect customer loyalty?
Car was exactly what we booked and at a very competitive price!
Based on analysis of 18 reviews rated 1-2 stars for GO Rentals New Zealand
“Avoid Queenstown Airport Go Rental”
“Ultimately $3000 was charged immediately with plan to refund based on how much it costed to fix the car”
“It seems that Go Rental Queenstown are happy to charge premium prices, happy to request advance online form completio...”
“Had to pay a $3000 bond when picking up car”
“Avoid Queenstown Airport Go Rental”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
GO Rentals New Zealand is a prominent car rental company that offers a wide range of vehicles for hire across the country. Catering to both domestic and international travelers, the company provides an extensive fleet of modern cars, including electric and hybrid options, to accommodate various travel needs. Customers can easily book their rentals online or receive assistance from a knowledgeable team of experts via phone. With over 20 years of experience in the car hire industry, GO Rentals focuses on making the car rental process straightforward and accessible. The company also offers special discounts, such as savings for AA members, enhancing the affordability of their services. By combining a diverse selection of vehicles with user-friendly booking options and customer support, GO Rentals aims to enhance the travel experience for those exploring New Zealand.
GO Rentals New Zealand receives overwhelmingly positive feedback from customers, highlighting the easy booking process and exceptional service provided by the staff. Reviewers frequently mention the fast and friendly service, with many appreciating the helpfulness of the team during vehicle pickup and drop-off. The quality of the cars, including options for EVs and hybrids, is also praised, with many noting that the vehicles are clean and well-maintained. However, some customers express dissatisfaction with the high bond fees, citing experiences where they felt misled about the costs associated with rentals. Additionally, there are complaints regarding issues at specific locations, such as Queenstown Airport, particularly concerning after-hours service. Overall, GO Rentals is regarded as a reliable choice for car rentals, despite a few critical experiences.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.