Last reviewed 10 months ago
10 months ago
Fast and friendly service. When you are keen to get on the road, this is exactly what you want.
10 months ago
Awesome staff and whole process was great. No hassles at all.
10 months ago
Good quality cars, EV/hybrid options, professional and knowledgeable staff, good value for money, easy booking process.
Go Rentals have a really easy online booking system and their entire process from start to finish is so easy and based on a good user experience I actually tried to book with another comment before Go but got so frustrated with their system so when I used Go Rentals I was really impressed. Good location, helpful staff and good vehicles, and no annoying call centre that won’t let you talk to the branch!
The service at GOrentals was excellent and so convenient. From pickup to drop-off, everything went smoothly. Would definitely use them next visit
Couldn’t fault Go Rentals. Great service, quality cars, friendly staff and shuttle service.
By far the best car rental company I have ever dealt with! Really friendly, there was no hidden cost or extras than what we paid for when we made the reservation. Really easy drop off and we got the report back before we had even passed the security at the airport. We got the exact car that we booked, not a “similar sized car”. The ability to use the car on the both Islands is super. The price was really good and picking up and returning the car was fast and easy. I would definitely recommend Go Rentals before any other car rental company and will absolutely use them again and not even consider another company.
Great car ( what I ordered not an inferior substitute), seamless process picking up and returning the car and outstanding service, friendly, efficient, personable and went that extra mile and very competitive pricing. I will use them again next time
Really nice staff and great quality and clean cars!.. our Toyota Yaris hybrid got 63 mpg’s/3.7 l/100.. great for 2 people and bags
Good easy process with booking, pick up and return. Found hire rates competitive. Online App was very handy for information on vehicle hire and other useful info.
The car was in good condition, well maintained and clean. The staff was professional and friendly. It was quite easy to pickup and drop back. Well recommended. Cheers.
Go rentals provided me a great car for a great price....I shopped around and booked months in advance, Go rentals was the best priced. I ended up with a new RAV4, it was a tremendous vehicle for NZ roads. Highly recommend!
As an AA member Go Rentals offers the best discounts and the prices are unmatched after including the discount. I had a great experience while using Mitsubishi Outlander vehicle.
Go rentals New Zealand provide a "no mucking around" experience. Their systems were great and was perfect to be able to extend our rental using the app - no need to phone and talk with anyone. Returning the vehicle was so easy as well and they provided a shuttle to the airport in a very timely manner. Our car was perfect and the service was great.
We had a rough start with the vehicle we picked up initially, but through the tireless efforts of a Wellington GO Team Member this was sorted and we were on our way. Other than the initial hiccup we were very happy indeed with the whole process of hiring from GO Rentals and would recommend them and use them again without hesitation.
Very easy and good to deal with
We rented a Toyota Camry from Go Rental at Waiheke for 1 day. As instructed, I filled the car before returning it. To my surprise I was billed $12.42 for not topping up the car. I have rented cars from Hertz, Avis, Alamo, Budget all over the world but have never ever been charged extra after I filled the car full before returning. I made the mistake of trusting this company and did not take a photograph of the receipt, mileage & petrol before and after the rental period. I objected but without photographic evidence, it was a waste of time. They produced a receipt with the car number hand written on it. It could have been from another vehicle. So if you consider renting from this company, make sure you take a photograph of the mileage, petrol and of you filling up!!!! Good luck! Don’t believe the 5 star ratings!
Great Airport location car pick up. Hassle free car pick up and drop off all the paperwork done prior to arrival. Competitive pricing and friendly staff Thanks
Exceptional service, ease of hire, clean and reliable vehicle and good value for money.
Recently rented a car from Auckland airport. Really easy with pre-check in, fast processes at both ends and friendly service. Did take a while to find the shuttle but we got there in the end.
Seamless all throughout from booking to returning the vehicle. Go Rentals also contacted to confirm our booking, and the added shuttle service to and from the airport made it a lot easier for us especially with a large group. Their app made it easy to check-in an a lot of information regarding the rental.
I had a very positive experience with GO Rentals' Christchurch Airport branch. Airport pickup was fairly quick - friendly driver. Paul, the employee who helped me at the office was quick and efficient. One of the things I appreciated most was that there was no hard sell or fear mongering to convince renters to purchase extra insurance. This is an all-to-common experience renting cars abroad. The vehicle was fairly new and in great condition. Drop-off at the Queenstown Airport branch literally took 2 minutes. Excellent.
GoRentals is an easily accessible service, perfect for travellers. The entire process was seamless, and the vehicles provided were in excellent condition, ensuring a stress-free trip. The customer service was exceptional. I would highly recommend GoRentals to all future customers.
Based on analysis of 18 reviews rated 1-2 stars for GO Rentals New Zealand
“Avoid Queenstown Airport Go Rental”
“Ultimately $3000 was charged immediately with plan to refund based on how much it costed to fix the car”
“It seems that Go Rental Queenstown are happy to charge premium prices, happy to request advance online form completio...”
“Had to pay a $3000 bond when picking up car”
“Avoid Queenstown Airport Go Rental”
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GO Rentals New Zealand is a prominent car rental company that offers a wide range of vehicles for hire across the country. Catering to both domestic and international travelers, the company provides an extensive fleet of modern cars, including electric and hybrid options, to accommodate various travel needs. Customers can easily book their rentals online or receive assistance from a knowledgeable team of experts via phone. With over 20 years of experience in the car hire industry, GO Rentals focuses on making the car rental process straightforward and accessible. The company also offers special discounts, such as savings for AA members, enhancing the affordability of their services. By combining a diverse selection of vehicles with user-friendly booking options and customer support, GO Rentals aims to enhance the travel experience for those exploring New Zealand.
GO Rentals New Zealand receives overwhelmingly positive feedback from customers, highlighting the easy booking process and exceptional service provided by the staff. Reviewers frequently mention the fast and friendly service, with many appreciating the helpfulness of the team during vehicle pickup and drop-off. The quality of the cars, including options for EVs and hybrids, is also praised, with many noting that the vehicles are clean and well-maintained. However, some customers express dissatisfaction with the high bond fees, citing experiences where they felt misled about the costs associated with rentals. Additionally, there are complaints regarding issues at specific locations, such as Queenstown Airport, particularly concerning after-hours service. Overall, GO Rentals is regarded as a reliable choice for car rentals, despite a few critical experiences.
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