Good Energy Reviews

Khadija dealt with my query quickly and efficiently. I'm very pleased with her efforts and the outcome.

Any time Good Energy contact me, it’s usually to tell me I’m in credit each month, this is an unusual experience for me as I never had credit with Utility Warehouse. The staff are so helpful, they email me and I can respond immediately, no messing. Nessa dealt with me recently and helped me get my £68 credit into my account - marvellous !

excellent personalised customer service.

Thanks Connor for speedy service , hassle free. Been with GE for 20+ years , no regrets.

Very speedy written response (a few minutes) clear information given. Donna M understood my questions and was supportive. All matters resolved, excellent. Thank you.

Gifty A was very understanding and helpful. My personal choice of energy consumption was praised and hope that will help others. Many thanks Gifty

I have previously had a terrible experience but things have changed! Gifty was very efficient and sorted everything out without the need to call. Your App is much improved but still needs some tweaks eg was unable to change a direct debit without submitting a meter readout Ngah but I have a smart meter. You can’t submit a reading if you have smart meter….

My old meters had come to the end of their lives, so I had to switch to smart meters. Gemma S explained the process and reassured me about the functionality of the new meters, going to great lengths to answer all my questions.... Excellent customer service.

Emailed on the weekend requesting a refund from my account, didn’t think I would hear back for a few days, but got a very quick response. Very impressed!

I always find good energy brilliant when you ask for something, they respond very quickly and efficiently. Similarly with Poppy today, brilliant. Thanks Poppy.

Prompt reply to my e-mail by McClean.

KHADIJA IN GOOD RNERGY GAVE A PROMPT AND HELPFUL REPLY TO MY QUERY, AND REDUCED MY MONTHLY PAYMENTS

Good customer service. Shanice was friendly and helpful and sorted my quiery immediately. Have been with Good energy for 12 years and don’t intend to leave any time soon!

I was most impressed with the swift reply to my email to Good Energy. Natalia answered my query specifically and without obfuscation. Thanks folks.

My email was answered by Natalie She gave a very quick and professional response She understood my request and gave me advice going forward The hole experience was great from start to finish Natalie is a credit to your company

Prompt reply to question. Always good when they respond quickly and deal with the issue.

I had an increasing balance in my favour and wanted to sort it out. I sent an email. Matt responded straight away with a set of suggestions which seemed very reasonable to me and to which I agreed. By the next morning all was put in place. Excellent customer service.

Very responsive correspondence in which the Good Energy employee took the initiative to get things sorted rather than hoped the problem would go away. Thank you and well done.

Shanice has been most helpful in determining why our payments had not gone through on time and is now helpfully keeping an eye on our account

Connor did everything he said he would in following up my complaint, kept in touch and sorted the problem out quickly and efficiently. Very impressed with how my complaint was resolved.