10 months ago
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
10 months ago
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
10 months ago
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become... See more
I have been with Good Energy a few years now and have always found them responsive to emails and give you the ability to speak to a real human being. The ethos of the company speaks for itself.
Very good email-based service from Manashi. Prompt replies doing all I asked and more. Thank you.
Email response and action within just a few hours, thank you Matt in Home Team C)
Manashi responded immediately to my email request and the helpful response left me feeling confident in my dealings with Good Energy.
The continued polite and helpful persistence of Olayemi in resolving a query.
I have just had a very positive experience with Good Energy and in particular Olivia , who was very efficient and helpful with a delightful manner would not hesitate to recommend this company
Very good service. Attention to detail and clarity of response. Excellent call with Roisin who stayed with the problem until it was solved. Strong recommendation.
I thought I had a problem with my Good Energy app not taking meter readings. Lou kindly looked into it and all working well. Thank you
The team removed a gas boiler and installed new radiators and a heat pump system, using their expertise and ingenuity to resolve any issues with awkward spaces. They arrived on time, worked hard for five days, and explained everything in a helpful way.
Alyssia was more than helpful. Very courteous, helped me immensely with my query. Sorted it out very quickly
I spoke to Manashi about a refund and this young lady was polite and friendly and dealt with my enquiry efficiently. Thank you 😊
I received notice that my Direct Debit was being increased just a few weeks after my husband died. I replied explaining the situation, though I thought the increase would still happen. Instead I received an email from Jemma saying that she had deleted the increase. I was happily surprised. Than you.
I requested a refund as my account was significantly in credit. Manashi responded to my email very promptly and provided a great level of information. I'll be receiving my refund soon and am extremely happy with the service.
Nessa offered prompt & good advice
Thanks to Rachel for all the help and support I have received
Helpful responses to my emails which quickly sorted out the integration of a recently installed storage battery into my solar FIT account.
For Nessa, a five star review. Previously, I had trouble getting this account into my name after inheriting from my mum who had dementia and the meter had not been read for two years. I had to get my solicitor to sort this out as you didn’t seem to believe me. For that part of my experience you get barely a single star.
Nessa has been brilliant sorting my problem out hopefully you have more like him keep up the good work.
I sent an e-mail enquiry about a change in tariff. I received a quick and helpful reply from Matt (Matthew) - Home Team C. I generally find Good Energy good to deal with.
I needed to change my bank details for my fit payments Lou McCarthy was very helpful and professional all done and dusted
Based on analysis of 9 reviews rated 1-2 stars for Good Energy
“As a vulnerable customer, this simply beggars belief”
“We keep up with our payments on a monthly basis but they chase you in a manner that verges on harassement”
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Good Energy is a renewable energy supplier based in the UK, dedicated to providing 100% renewable electricity and greener gas tariffs. The company specializes in bespoke energy solutions, offering services such as solar panel installation, battery storage, and heat pumps. Good Energy also caters to electric vehicle (EV) drivers with a competitive off-peak tariff, making it an attractive option for environmentally conscious consumers looking to reduce their carbon footprint. Targeting homeowners and businesses seeking sustainable energy alternatives, Good Energy is recognized as the UK's only home energy supplier that is a Certified B Corp. The company emphasizes transparency in its offerings, ensuring that customers are well-informed about the green credentials of their energy sources. With a commitment to excellent customer service, Good Energy aims to empower individuals and businesses to make a positive impact on the environment through their energy choices.
Good Energy consistently receives high praise from customers for its excellent service and responsiveness. Reviewers frequently highlight the promptness of the staff, noting that queries are addressed almost instantly, often with clear and helpful advice. Many consumers appreciate the friendly and efficient assistance provided by agents like Gifty, Kerry, and Juliana, who resolve issues related to billing, solar energy, and account management effectively. While the majority of feedback is overwhelmingly positive, a few customers express concerns about the company's ethical practices compared to previous years. Despite this, the overall sentiment remains highly favorable, with Good Energy being recognized as a reliable choice for energy services. Overall, Good Energy is viewed positively for its customer service and commitment to providing good energy solutions.
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