Good Energy Reviews

Almost instant reply to my query. Completely clear advice. Thank you Gifty A.

Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !

I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.

Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.

I needed assistance with maintaining a Smart EV account after July 31 st 25. I was quickly put thro’ to your agent Manashi. She was very friendly and efficient. She quickly established that my email was only connected to the FIT tariff and not to my supply account. When she rectified this, we were able to set up a new Smart EV account. Overall a very pleasant experience. Thank you Manashi!

Great straight forward help with clear instructions.

Kerry sorted my query out with her colleagues very quickly and updated me when all had been completed.

Natalia responded very promptly and efficiently to my email about changing my email address. Thank you.

Juliana responded to my email request very quickly and the refund was actioned. Thanks

Had a need to contact Good Energy directly today, was quick to put through to Kerry who dealt with my request efficiently and politely. Cannot fault Good Energy I never need to normally deal directly as service online is spot on.

Millie helped me very quickly with my query, very efficient❤️

The telephone was answered quickly, The customer service agent listened carefully to my problem and confirmed what would happen next including an email to follow with more information in. The email arrived promptly after the call. The process of replacing my IHD happened exactly as the agent described. She was very helpful and efficient.

Gifty was quick, no-hassle, responsive. Easy to communicate - email, not a battle with website passwords. Human! Such a relief.

all staff no there job and are all very polite

I had a query on my bill. Connor sorted it out efficiently and quickly.

Alyssia made the process of reducing my monthly payments very easy indeed. I also received a refund in short time. Good Energy staff are always efficient in my experience.

Having a solar power battery installed by Good Energy Solar. All my queries were answered promptly and I received all the assistance I needed to ensure that I would continue to receive my FiT payments. The paperwork was all dealt with by email. Millie C was particularly helpful throughout.

My account balance had become very high, so I asked Good Energy for a partial refund. Juliana at Good Energy dealt with my request with understanding and warmth, and the refund came through in just a few days. Thank you.

This solar panel experience is completely new to me and the people ( conor and nessa)at good energy have made things more easy for me to understand and the app is also easy to negotiate as well which should make life easier in the future to submit meter readings etc. Thankyou good energy.

Arran was really helpful and dealt very promptly with our direct debit query.