Review summary

Goldcar Rental receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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MP

Michael Prosser

1 out of 5 stars
This is possibly the worst service…

This is possibly the worst service I’ve ever received from any company. On a trip to Italy our car broke down 3 hours after pick up on a journey from Milan to Lake Garda. These things happen. The car was recovered but could not be prepared. The company would only provide a replacement if we made it back to the airport (almost 3 hours away) to pick one up. They wouldn’t provide a car locally and wouldn’t pay for the journey back. We were stranded and had to rely on public transport for the rest of the trip. Before this point we were told repeatedly that they would find a replacement and call us back. They never did and we were on the phone for hours trying to get through. They have also refused to offer us a refund for the remaining rental because they will only do this in person! This is surely a scam.

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CB

Chris Brockhurst

1 out of 5 stars
Goldcar's hidden IDP condition cost me money and time. Do not use if you are from the UK

I booked a car for Sardinia with Goldcar via Holiday Autos. I booked a few weeks ahead, but when I arrived in Sardinia GoldCar told me I had to have an International Driver's Permit as UK is outside the EU. THIS IS NOT THE LAW; gov.uk says IDPs are not required in Europe as part of Brexit agreement. Holiday Autos did not know this- with their T&Cs clearly stating an IDP was not required. They offered me a refund or to rebook with another company at current rates, which would have cost an additional ~£270 for the week. I rebooked to Noleggiare via Discover Cars for cheaper, but Goldcar's unpublished conditions and Holiday Autos' mistake still cost me a further £180 and time needed to rebook. DO NOT USE GOLDCAR IF YOU ARE FROM THE UK, there are plenty of affordable other providers who don't make up unnecessary and costly conditions.

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L

Loïc

1 out of 5 stars
DES VOLEURS !!!!!

DES VOLEURS !!!!! Location d'une renault capture quasi neuve 2500km (aeroport de faro au portugal) A la remise des clefs l'agent fait à peine le tour du véhicule. Je constate avec lui que la voiture n'a pas de griffe particulière. Au retour pas de vérification puisque nous rendons la voiture à 4h du matin et que l'agence est encore fermé (nous déposons les clefs comme convenue dans une boîte aux lettres. 2h plus tard je reçois un mail avec une photo avec un coup insignifiant que je n'ai pas vu à la remise des clefs dans un recoin du pzre choque arrière. Je suis évidemment sur et certain que j'ai eu le véhicule comme cela. Trop tard je me suis fais arnaqué d'une partie de ma caution sans avoir un mot à dire !!!! je précise que je loue chaque année un véhicule en vacances, c'est la première fois que je me fais avoir comme un bleu !!!!

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MG

Maxime Gastaud

1 out of 5 stars
Si on pouvait mettre 0 étoile...

Si on pouvait mettre 0 étoile, je le ferai ! 2h30 de retard sur la prise en charge du véhicule, aucun employé disponible pour nous accompagner vérifier l'état du véhicule avant la prise en charge et jante de la voiture endommagée à notre arrivée. L'entreprise nie en bloc que le dégât constaté à notre retour était présent au départ en justifiant qu'aucun employé n'a constaté le dégât de lui-même, alors que nous avons une photo ainsi qu'une vidéo de l'état de la voiture quand nous l'avons récupéré avec le dégât visible. Nous avons fourni toutes les preuves nécessaires avec les dates/heures comme ils l'ont demandé pour nous rendre la caution, mais ils n'en tiennent pas compte et retiennent notre argent. Agence de très mauvaise foi, nous n'allons pas en rester là et payer 175 € pour un dégât que nous n'avons pas commis. Nous avons contacté une association de protection des consommateurs et monté un dossier. Nous engagerons toutes les procédures nécessaires à notre disposition et demanderons des dommages et intérêts à l'encontre de Goldcar en plus du remboursement total de la caution !

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goldcar.gr

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Showing 1 - 10 of 996 reviews
GF

Avoid Goldcar – Unexpected Rules and No Customer Care

I booked a car with Goldcar for my trip to Bologna, Italy, from June 6 to June 10, reservation number #27398764. Upon arrival at Bologna airport, Goldcar unexpectedly required me to present an international driving permit in addition to my Turkish driver's license. This requirement was neither clearly communicated at the time of booking nor consistent with my previous experiences renting cars in Italy and throughout Europe, where my Turkish license was always sufficient. Because of this sudden and unclear policy, I was unable to collect the car and had to rent another vehicle from a different company at the same airport, using my Turkish driver's license without any issues. Goldcar has refused to refund my prepaid amount, citing their restrictive cancellation policy. I find their practices misleading and customer service unhelpful. I strongly advise future customers to carefully consider alternative rental companies to avoid unexpected difficulties and financial losses.

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FL

Goldcar Asturias

Goldcar Asturias, una, mala atencion en la recogida del coche, por parte de una tal Nuria, antipatica y poniendo nada más que trabas, en cambio a la entrega tido correcto.

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DC

Don't hire from Goldcar at Sardinia's Cagliari Airport

I have been a customer of Goldcar for years but have almost always picked up the car from Alicante Airport. There is never hassle if you are used to them and the Key 'n Go is so easy. HOWEVER, I recently went to Sardinia and booked a car from Goldcar to be picked up in Cagliari's Elmas Airport. I read the Terms and Conditions before my trip to check if I needed an International Driving Licence and it said I didn't if I had a UK licence, which I have. On arrival I was refused a car by Goldcar as I didn't have an International Driving Licence and they have refused to refund any money. I am now in a battle to get the refund. I explained my situation to Avis, when eventually hiring one from them. They said that this happens all the time at Cagliari Airport. They have hired cars to customers who have had the same experience as me on numerous occasions. This indicates to me that Goldcar terms and conditions for Cagliari are very ambiguous and many customers are caught out by this. Be careful!

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MF

Cannot recommend. Manipulative staff

Felt pressured and misled — paid double what we expected Review: We booked our rental car via Economy Car Rentals, not knowing it would be handled by Goldcar in Chania, Crete. Already in the shuttle from the airport, the driver kept telling us how badly locals drive, how easy it is to get scratches, and how hopeless it is to get help from the police. Looking back, this was just the start of scaring us into buying their most expensive insurance. At the desk, it got worse: • They claimed that with any cheaper insurance, scratches and dents wouldn’t be covered without a police report — and the police wouldn’t bother for small stuff. • They also told us there was no roadside assistance with the second-best insurance. But after we signed and paid, another staff member admitted that of course there was roadside assistance — just not if driving off-road or drunk. So either they lied or intentionally confused us. We had booked a Renault Clio but got a tiny Suzuki Swift with squeaky brakes. And the fuel policy? Full tank out, return empty — impossible to plan, so you pay for fuel you don’t use. We actually had our own excess insurance via our mastercard, but we felt so insecure and pressured that we didn’t dare rely on it. In the end, we paid more than twice what we expected and started our holiday feeling stressed and cheated. Conclusion: We felt manipulated and ripped off. I recommend choosing another rental company or being very firm if you end up with Goldc

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MF

Upon arrival at the rental desk

Upon arrival at the rental desk, I was refused the vehicle on the grounds that my Turkish driver’s license was not accepted. I would like to emphasize that my license is issued in English and fully valid for international travel. In fact, I have previously rented cars in Europe without any issue or requirement for an international driving permit. Moreover, other car rental companies in Italy accept my license without hesitation. The refusal from Goldcar came as an unpleasant surprise and caused me significant hardship, especially as I was traveling with small children. I was left stranded at the airport and had to spend several stressful hours trying to secure a last-minute replacement vehicle. Unfortunately, Goldcar staff were also entirely unhelpful and showed no willingness to assist or accommodate our situation in any way.

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AB

Excellent service apart from the extra insurance

Excellent service throughout apart from the extra insurance they try and make you take out, they should just add it to the price in the first place, it's a bit of a con to be honest, great car though.

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J

Goldcar Sardinia

Goldcar Sardinia All good no issues. I took about 100 photos of the car on pick up. Returned full of fuel and no additional damage. Car was given a quick check and all was fine. Deposit money returned swiftly. Cannot fault unlike centauro rent a car who make your life a misery.

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OK

Aeroporto FCO

I was renting a car and when I arrived to the airport branch FCO the canceled my booking with a promise to refund the money %100, the reason was that they want International Driving license, but before I rent I was checking the gold car application which says of your driver license writen in Roman Alphabet it is not mandatory to have any other drivers license. However, the employee canceled the booking and was connecting me with other company that she klwas calling and the price was 3 times gold car and she said everyday she send at least 10 customers to this company. I was sending email to customer service But they replied that we can't refund your money, 8 sent again to be connected with higher Managment but the ignored my request. The case number is 2312254. The reservation number is 27240796. By the way. I am customer since 2015 I was many times using gold car. So it is shame to have such customer service. Note. My rental was for almost one month. I hope I will get a reply ASAP from someone in charge. Thanks and Regards.

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IC

I would advise people to think twice about Goldcar

I would advise people to think twice, and the again, before booking a car rental with Goldcar Menorca. The transfer between the airport to the rental depot was late, as was the return after dropping off the car. There was again a wait to pick up the car (another 30 mins) at the depot. The staff member was rude and impatient. Altogether not a good experience. Never again.

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NS

Ich habe zum zweiten Mal ein Auto bei…

Ich habe zum zweiten Mal ein Auto bei Gold Car gemietet und war erneut äußerst zufrieden mit dem hervorragenden Service. Die Mitarbeiter sind sehr sympathisch, hilfsbereit und handeln stets mit guter Absicht. Besonders Berk, der am Informationsschalter arbeitet und gleichzeitig der Filialleiter ist, hat einen großartigen Eindruck hinterlassen. Auch Özhan, Ali Ramazan und Yusuf, die für die Fahrzeugübergabe zuständig sind, waren äußerst hilfsbereit und erledigen ihre Aufgaben mit bemerkenswerter Hingabe und Effizienz. Ich möchte mich bei allen herzlich bedanken – großartige Arbeit und vielen Dank für Ihren Einsatz! Dr.med.Nadir SAGIROGLU.

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