Goldcar Rental
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Cannot recommend. Manipulative staff
Felt pressured and misled — paid double what we expected Review: We booked our rental car via Economy Car Rentals, not knowing it would be handled by Goldcar in Chania, Crete. Already in the shuttle from the airport, the driver kept telling us how badly locals drive, how easy it is to get scratches, and how hopeless it is to get help from the police. Looking back, this was just the start of scaring us into buying their most expensive insurance. At the desk, it got worse: • They claimed that with any cheaper insurance, scratches and dents wouldn’t be covered without a police report — and the police wouldn’t bother for small stuff. • They also told us there was no roadside assistance with the second-best insurance. But after we signed and paid, another staff member admitted that of course there was roadside assistance — just not if driving off-road or drunk. So either they lied or intentionally confused us. We had booked a Renault Clio but got a tiny Suzuki Swift with squeaky brakes. And the fuel policy? Full tank out, return empty — impossible to plan, so you pay for fuel you don’t use. We actually had our own excess insurance via our mastercard, but we felt so insecure and pressured that we didn’t dare rely on it. In the end, we paid more than twice what we expected and started our holiday feeling stressed and cheated. Conclusion: We felt manipulated and ripped off. I recommend choosing another rental company or being very firm if you end up with Goldc