Goldcar Rental
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Aeroporto FCO
I was renting a car and when I arrived to the airport branch FCO the canceled my booking with a promise to refund the money %100, the reason was that they want International Driving license, but before I rent I was checking the gold car application which says of your driver license writen in Roman Alphabet it is not mandatory to have any other drivers license. However, the employee canceled the booking and was connecting me with other company that she klwas calling and the price was 3 times gold car and she said everyday she send at least 10 customers to this company. I was sending email to customer service But they replied that we can't refund your money, 8 sent again to be connected with higher Managment but the ignored my request. The case number is 2312254. The reservation number is 27240796. By the way. I am customer since 2015 I was many times using gold car. So it is shame to have such customer service. Note. My rental was for almost one month. I hope I will get a reply ASAP from someone in charge. Thanks and Regards.