7 months ago
The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised a... See more
The Internet keeps dropping out and down for hours on end and the routers provided do not get a signal to all the rooms and only dies the room it is in and the one above effectively.
Excellent wireless broadband coverage and excellent company service.
Excellent service!
Excellent service, efficient quick reliable and very helpful people, could not ask for more. I would highly recommend.
Polite..professional..people...Proper Good.xx
Having been customers for a couple of years we had often encountered patchy internet speeds, which worsened considerably over August 2019 and culminated in a complete service outage. I spoke to customer service who said the problem was our package and offered a free trial over the next few days of a higher speed package. However they evidently did not do anything to see if there was an underlying problem, as the service over that weekend was if anything worse. On Sunday evening I wrote a factual description of the problems we had experienced, and giving 21 days notice to terminate service. I immediately got an email back from the MD, complaining about the "tone" of my email (it was completely factual and polite) but promising to have his engineer investigate on Monday (the next day). On Monday evening I recorded download speeds of around 0.5 Mbps - barely enough to process text only email, and sent a screenshot to them. Since then we have had a very unhelpful exchange of emails from billing with charges out to the middle of October and imposing late fees because we (as we told them we would) we had cancelled our direct debit pending receipt of a final bill. Which we never got - just a confusing collection of invoices and statements which we were expected to reconcile for ourselves. I'd like to be able to support innovative local tech businesses in the Isle of Wight - but both the technical product and the customer service of this company offer leave an awful lot to be desired.
Have only had go internet for 4wks more than satisfied so far.
Friendly,helpful and connected everything up for me and made sure everything was working properly
Fast efficient service.
Very helpful quick guide service
Excellent company, friendly, helpful staff. Would highly recommend
Very helpful in setting up our internet connection. Arrived on time and minimum of upheaval quickly carried our the necessary work. Would definitely recommend this company.
Knowledgable, friendly and communicative. I would highly recommend Trevor and his team.
I shopped around to look for service providers to supply an Internet Connection into my new office. I contacted Go Internet and the set up process was seamless. Within a few days, I had a high quality fibre connection from a company that really cares about their customers. Upon set up, Gareth checked the speeds against the package I was on to ensure they were delivering what was expected.
Excellent service, prompt responses to questions, very efficient.
We have been with Wight Wireless for our holiday home on the IOW for over two years now without any problems whatsoever. I would highly recommend them to anyone here. I am really pleased that they will be able to provide services on the mainland and will most definitely stop our current supplier and sign up with Go Internet as soon as they can over our area. Tremendous value for money too!!!!
The technicians were very competent, explained what they were doing and what I needed to do with the equipment before leaving. They were polite and worked very efficiently. I would recommend Wight Wireless to anyone.
Excellent service and installation would 100%recommend, extremely affordable
Internet connection keeps being lost. Getting very tired of having to switch everything off at the socket only for it to go again mid programme
Great service from Trevor, Thorin and the rest of the team.
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Go Internet is an internet service provider based in the UK, specializing in delivering reliable broadband solutions to both residential and business customers on the Isle of Wight and Hampshire. The company offers a range of internet services, including superfast fibre broadband, ultrafast fibre connections, and rural wireless internet access. These options cater to different needs, from everyday home use to more demanding applications such as streaming and gaming. The company is committed to providing straightforward and effective internet services without complicated jargon, ensuring customers receive honest and friendly advice. By utilizing various technologies, including fibre optics and wireless networks, Go Internet aims to meet the diverse connectivity requirements of its clientele, making it a suitable choice for individuals and businesses seeking dependable internet solutions.
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Go Internet receives overwhelmingly positive feedback, with many reviewers praising the excellent service and reliable internet connection. Customers highlight the friendly and professional installation process, noting that installers are thorough and tidy. The ease of setup and hassle-free experience are frequently mentioned, with several users expressing satisfaction with the speed and quality of the service. However, some complaints arise regarding customer service, particularly with missing equipment and difficulties in reaching support for assistance. Despite these minor issues, the overall sentiment remains highly favorable, with many recommending Go Internet for its great service and performance. Overall, Go Internet is viewed as a strong choice for internet service.