Gate 1 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!
This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My family’s reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my family’s vacations.
A little late on writing this review! My husband and I had the incredible opportunity to join the 14 Day Classic Greece with Crete & Santorini Tour. It was truly a trip of a lifetime! From the breathtaking ancient ruins to the picturesque islands, every moment of this journey was unforgettable. However, what truly made the experience exceptional was our amazing tour manger, Marianna. From the very start, Marianna was warm, knowledgeable, and extremely organized. She made sure every detail was taken care of, allowing us to simply relax and enjoy the beauty of Greece. She also went above and beyond to accommodate everyone's needs, offering personalized recommendations for dining, shopping, and off-the-beaten-path experiences that we would have never discovered on our own. It felt like we were traveling with a local friend who was eager to share the best of Greece with us. The logistics were seamless, from transportation to accommodations. Marianna handled everything with grace and professionalism, making the tour smooth and enjoyable. Thank you Marianna for making our first trip with Gate1Travel a great experience! I must add that the bus drivers were remarkable, and very skilled in navigating the sometimes very narrow and steep roads of Greece. They were also, a very important part of our trip and added to the pleasure of this awesome tour. Thanks for the smooth ride! Looking forward to many more tours with Gate 1 Travel and would highly recommend booking with Gate 1 Travel!
I just booked a tour with gate 1 for a September safari to Kenya and Tanzania. Their customer service is very bad. If you are new booking, your phone is answered right away, however, as soon as you paid for the trip, it is Impossible to reach them, a phone call’s wait time is 45 minutes, and then you were routed to some remote call center in probably another country with bad connection, where the customer service representative is not knowledgeable and can’t help you with any thing. Very frustrating experience. Will not book with them again in future!
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I just had 17 days tour of Thailand , Cambodia and Vietnam from San Francisco ,California. We were put in just average hotels, last one in Hanoi was the worse .. wifi of our phone problems and no one spoke English . However, I had friends from other hotels took tour from other tour companies , had a better .experience and staff spoke English .. food was in a worse restaurants and farewell restaurant was In a bad area while we were all dressed up thinking it will be sophisticated restaurant So over all they need lot of improvements . Yuk and Tran guides were the best. I will think twice before take this tour agency . Positive part was they are well organized on papers .
Date of experience: December 9, 2024
US
We took a Portland-San Francisco land tour and were mostly disappointed. The guide was sarcastic and left way too much time traveling with NO commentary. Occasionally, when a question was asked, she ridiculed the questioner....so very rude, and many times had no idea of the answer. This is our 4th or 5th trip w G1...may not do another.
Date of experience: December 5, 2024
**Very Disappointing Experience with This Organization** My experience with this organization is, without a doubt, the worst I have ever had. After receiving an order confirmation, my flight was canceled without any explanation or valid reason. Since most of my trip was already booked, this resulted in me having to pay hundreds of euros extra to arrange an alternative flight. Despite repeated contact with customer service (Bianca and Pascal), I clearly explained my situation. Unfortunately, I was repeatedly dismissed with a brief, standard reference to the general terms and conditions, which state that the organization reserves the right to cancel flights at their discretion. When I pointed out that this might be legally questionable, I received the same response again, without further explanation or willingness to provide a solution. After that, they completely ignored me, and no appropriate resolution was offered. In my opinion, this organization demonstrates a lack of professionalism, customer-friendliness, and responsibility. The staff appears to lack the necessary knowledge and shows no understanding of the customer's situation. I strongly advise against doing business with this organization. They operate in an unprofessional, unreliable, and customer-unfriendly manner, leaving their customers stranded without any assistance.
Date of experience: November 29, 2024
I have traveled to India twice with Gate One/ northern India and southern spiritual India. Both were excellent. I just returned from their new heart of southern India tour starting from Bangalore, and must say I was quite disappointed. It was skimpy and needs much tweaking. Not recommended.
Date of experience: November 16, 2024
US
There are not enough superlatives to give. Our 10 day Turkey trip this November was exceptional. Everything was pulled off without a hitch. But the best part of the tour was our guide Sayat. He made ancient history come alive. Our driver was a pro - and navigated narrow streets and traffic with calm confidence.
Date of experience: November 15, 2024
They constantly change prices and availability within minutes! You try to book and all of a sudden your flight no longer exists! 15 minutes later it exists but the upcharge per passenger is doubled ! You can't win with this place! You call and ask why and have no answer! You then try to go ahead and just fly ftom one of their other airports that are along your original flight path and it us even more plus you pay for your own flight to get there! Makes no sense! Why is it more to fly from NY to Dublin than from Chicago to NY then to Dublin?? Please make it make sense!!
Date of experience: October 15, 2024
Worthless. I am waiting for a refund for a flight for over 2 years now that was promised to me by Gate1. They told me they send the necesarry information to the airline and that the airline would refund me. After recent contact with the airline I found out that Gate1 has never taken any action whatsoever to send the necesarry information to get my ticket refunded. After writing customer service of gate1 over and over they just don't reply to me anymore and don't want to help me resolve this issue. Worthless company, worthless customer service. Would not recommand this company to anyone. Please stay far far away from it.
Date of experience: October 10, 2024
US
Purchased optional tour “Belgrade Food Walking Tour” Experience with the Belgrade Food Walking Tour have fallen short of my expectations * Unimpressive food offerings: The street unwashed berries (strawberries, blueberries and raspberries are no surprise and fruit market is full of flies and bees.). I would not eat unwashed berries which bears most micro bacteria). The tour guide then brought us to a restaurant for big heavy meats (pork, chicken and turkey) lunch which offered the same food we had in the previous night dinner. Lack of variety in the restaurant meals were disappointing, especially considering the price US$65. In addition, we were not offered any drinks for the lunch. All of us had to drink water period. Never heard of without drinks offered. It is not worth of that much. * Misleading description: The tour description promised "deserts" (plural), but we only received one type of walnut cookie. Someone is banking on us (travellers). * Limited vegetarian options: The lack of vegetarian alternatives for the vegetarian couple was a significant oversight. * Final stop at wine store and taste 3 types of wine is ok. I will NOT RECOMMEND to purchase this optional tour and Gate 1 should dismiss this tour unless Gate 1 Travel considers the following changes. * Re-evaluate the tour description: Ensure that the description accurately reflects the experience, including specific food offerings. * Consider a more diverse food selection: Explore options for a wider variety of foods, including street food, local specialties, and vegetarian options. * Partner with more suitable restaurants: Collaborate with restaurants that offer a broader range of dishes and can accommodate dietary restrictions. * Offer a more comprehensive food experience: Include stops at multiple vendors or restaurants to provide a more varied and immersive experience. For example, select a vendor famous for appetizers or soups, a vendor’s specialty dishes and select a cafe which offer nice and unique deserts and ice creams. This will be a truly food tasting walking tour.
Date of experience: October 9, 2024
I had a flight showing for $590 - only 7 left(!), clicked book, filled in all my details clicked continue, refused all their add-ons, clicked continue…and my flight was “no longer available.” Search for new (same) flight, now $596, still 7 left. Book, continue, refuse add-ons, continue - no longer available. New flight $633, 7 left, book, continue, …continue, not available. New flight $655, book, continue, …continue, not available. New flight $664, book, continue, …continue, not available. New flight $666, book, continue, …continue, not available. Now it’s $865. It’s cheaper on other sites. I just wasted 35 minutes of my time. Don’t bother with Gate1. Edited to reply to the “reply”: while I appreciate the opportunity Gate1 offered to “try to make this right,” I actually started the process over after a refresh only to find the exact same problem (though the initial price somehow started lower ($530), there were *still* “only seven tickets remaining” and I abandoned the effort after three iterations of price increases, which had already escalated above $700. I ended up booking my flight with another company for less than the highest “not available” price I had been offered from Gate1. I reiterate: don’t waste your time trying to book with Gate1.
Date of experience: September 27, 2024
Gate 1 9 day Enchanting Ireland Tour. This was excellent. It was so nice not to have to make any reservations because they take care of everything. Our tour guide and coach drivers were amazing!! The hotels were wonderful and very clean! We talked to other people on this tour that have used Gate 1 for many other tours and said they were excellent. We will definitely book all our other trips with Gate 1.
Date of experience: September 24, 2024
