Gate 1 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!
This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My family’s reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my family’s vacations.
A little late on writing this review! My husband and I had the incredible opportunity to join the 14 Day Classic Greece with Crete & Santorini Tour. It was truly a trip of a lifetime! From the breathtaking ancient ruins to the picturesque islands, every moment of this journey was unforgettable. However, what truly made the experience exceptional was our amazing tour manger, Marianna. From the very start, Marianna was warm, knowledgeable, and extremely organized. She made sure every detail was taken care of, allowing us to simply relax and enjoy the beauty of Greece. She also went above and beyond to accommodate everyone's needs, offering personalized recommendations for dining, shopping, and off-the-beaten-path experiences that we would have never discovered on our own. It felt like we were traveling with a local friend who was eager to share the best of Greece with us. The logistics were seamless, from transportation to accommodations. Marianna handled everything with grace and professionalism, making the tour smooth and enjoyable. Thank you Marianna for making our first trip with Gate1Travel a great experience! I must add that the bus drivers were remarkable, and very skilled in navigating the sometimes very narrow and steep roads of Greece. They were also, a very important part of our trip and added to the pleasure of this awesome tour. Thanks for the smooth ride! Looking forward to many more tours with Gate 1 Travel and would highly recommend booking with Gate 1 Travel!
I just booked a tour with gate 1 for a September safari to Kenya and Tanzania. Their customer service is very bad. If you are new booking, your phone is answered right away, however, as soon as you paid for the trip, it is Impossible to reach them, a phone call’s wait time is 45 minutes, and then you were routed to some remote call center in probably another country with bad connection, where the customer service representative is not knowledgeable and can’t help you with any thing. Very frustrating experience. Will not book with them again in future!
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gate1travel.com376 total • Write a review
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I have an upcoming trip scheduled with a friend to Italy and have spent weeks trying to update our seats. I understand there is a cost. First I was told the upgrade would be $3000-$4000 EACH. I told them I would get back to them. My original flight was to return by 6:59pm - it has now been changed to 11:59pm with a 6+ hour layover. I tried to change the flight with the airline who directed me to gate1. I was told to change the flight I had to cancel the trip and start over. I then contacted the airline to simply upgrade the seats. My travel companion could be upgraded but I could not due to the manner in which Gate1 "coded" my ticked. The airline stated I needed to contact Gate1 and have them recode. I reached out to Gate 1 NUMEROUS times and and they refuse to recode my ticket even after I told them what the airline said. I have reached out again but get no response. The trip is still planned but it would be nice if Gate 1 was a bit more responsive. My first adventure with Gate 1 was fine, Ireland, but this time the customer service is simply subpar
Date of experience: April 19, 2025
We used gate 1 for the first time for our travels to Greece. We were very impressed with the ease of travel. We were picked up from the airport and met our guide Angela/Άντζελα. She was fantastic! Very knowledgeable and she went above and beyond to make the trip memorable. By far the best guide I've had on an international trip. Gate 1 handled all travel from city to city and we didn't have to worry about booking hotels or carrying luggage everywhere. Would definitely book another trip.
Date of experience: April 3, 2025
I booked a connecting flight with China Southern with gate 1. It was an 16 hours flight. Had really good experience with Gate 1. Is always seems scary to book when the reviews are bad, but this is mostly because of causes Gate 1 can't helped. So I decided to write a review. I had a good experience, so I booked my flight back home with Gate 1 as well. I already got my tickets within a few hours.
Date of experience: March 16, 2025
My experiences have been varied. Mostly great. One tour the guide was very knowledgeable but snarky, witchy disposition. Most recently, absolutely HORRID hotel!! Why idk. There were so many others in the area. My first trip with Gate1 was stellar. The recent trip was good but that old, smelly hotel has left me feeling uneasy.
Date of experience: February 21, 2025
Tour guide provided local color constantly. She was our England Scotland guide and was wonderful. I loved the big hotel breakfasts and lots of activities and sites crammed into 8 days. Tiring but we experienced it all!
Date of experience: February 18, 2025
Onze reis naar Zuid-Afrika met Swiss via Zwitserland werd geannuleerd. We stonden met onze 6 kinderen in Brussel en hoorden dat het vliegtuig niet zou vertrekken. We proberen nu al vanaf september een claim in te dienen bij Swiss, maar krijgen van Gate1 niet het originele boekingsbewijs van Swiss. Iets wat Swiss wel eist voor we kunnen claimen. We worden van het kastje naar de muur gestuurd. Ook is Gate1 al maanden telefonisch niet bereikbaar. Dus mijn advies: niet boeken via Gate1.
Date of experience: February 11, 2025
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The people of Zanzibar are wonderful!! so I hate to complain about the country. However . . . Unfortunately, Zanzibar island is extremely unsanitary and there currently is an outbreak of monkey pox in Stone Town. The President of Tanzania has a video in the airports warning about the outbreak with symptoms, etc. and telling people who have it to isolate - they don't. We saw people swimming, walking on the beach, working in stalls, and just walking around and they are covered in monkey pox. It is extreme frightening and disturbing to see. When I reported this to Gate 1 and said they should not send travelers there, this was their response . . . "We understand your concerns about cleanliness, and while our experience and feedback from many other passengers have been positive, we acknowledge that individual impressions can vary. Zanzibar's Old Town, for instance, is a UNESCO World Heritage site, and while its historic character may not appeal to everyone, it remains a point of pride for the region." So looks like they're blaming me. I then checked their Better Business Bureau report and they are rated F so I guess we shouldn't be surprised. See for yourself - ourbreak has now reached Zanzibar.
Date of experience: January 27, 2025
I've traveled several tours with Gate 1 before Covid. All were excellent value which made me return to book a tour to Morocco in Sept '24. This was my last tour I will ever go on with thus company. The itinerary was awful! In Marrakesh we saw nothing more than snother old market, but the casbah was cancelled. Of course they took us to some old structure that no one really cared about, and didn't add anything to to experience the flavor of the city. Hotel Mamounian, which is world famous wasn't even mentioned, and definitely not offered as a private tour. Just freaking awful itinerary! Didn't visit Tangiers, Agadir, St Laurent museum, just a lot of uninteresting places in the Atlas mountains. Mostly just more old market places. Never again! Prices were higher and the value decreased. Mediocre hotels and any dinners/ lunches/were OK. Just another mass pack'em in travel tour company. Bye bye Gate 1 Response to Gate 1 response Another Lie, no one called or emailed me. I will never use of recommend your services again. You've really went downhill as a company
Date of experience: January 13, 2025
Agnieszka Socha and Krzysztof were our tour manager and bus driver at Gate One’s trip from Mainz, Germany to Vienna, Austria in November 2024. They both were warm and accommodating, punctual and caring. Agnieszka was fantastic: all our group bonded with her and Krzysztov, like a big Family. And Agnieszka was very informative, helpful, and friendly. She possesses top-notch communication skills, a good sense of humor, skilled in calming stressed tourists with a beautiful smile. Genuinely kind, beautiful mind and character. Gate 1 is blessed to have Agnieszka. Everything was well organized. We are planning another trip with Gate1 with Agnieszka as our tour manager. We loved everything about this wonderful trip: our tour manager and bus driver, we enjoyed being in a clean comfortable, cozy hotels, liked very much our itinerary! Thank you for our wonderful time together!
Date of experience: December 14, 2024