Gate 1 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!
This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My family’s reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my family’s vacations.
A little late on writing this review! My husband and I had the incredible opportunity to join the 14 Day Classic Greece with Crete & Santorini Tour. It was truly a trip of a lifetime! From the breathtaking ancient ruins to the picturesque islands, every moment of this journey was unforgettable. However, what truly made the experience exceptional was our amazing tour manger, Marianna. From the very start, Marianna was warm, knowledgeable, and extremely organized. She made sure every detail was taken care of, allowing us to simply relax and enjoy the beauty of Greece. She also went above and beyond to accommodate everyone's needs, offering personalized recommendations for dining, shopping, and off-the-beaten-path experiences that we would have never discovered on our own. It felt like we were traveling with a local friend who was eager to share the best of Greece with us. The logistics were seamless, from transportation to accommodations. Marianna handled everything with grace and professionalism, making the tour smooth and enjoyable. Thank you Marianna for making our first trip with Gate1Travel a great experience! I must add that the bus drivers were remarkable, and very skilled in navigating the sometimes very narrow and steep roads of Greece. They were also, a very important part of our trip and added to the pleasure of this awesome tour. Thanks for the smooth ride! Looking forward to many more tours with Gate 1 Travel and would highly recommend booking with Gate 1 Travel!
I just booked a tour with gate 1 for a September safari to Kenya and Tanzania. Their customer service is very bad. If you are new booking, your phone is answered right away, however, as soon as you paid for the trip, it is Impossible to reach them, a phone call’s wait time is 45 minutes, and then you were routed to some remote call center in probably another country with bad connection, where the customer service representative is not knowledgeable and can’t help you with any thing. Very frustrating experience. Will not book with them again in future!
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We purchased a Canadian Rockies trip with Victoria & Vancouver & saw very little of the Rockies. (A morning at Sulpher Mt., 1 hr at Lake Louise & 1.5 hr at Emerald Lake.) We knew in advance that Jasper & Icefield Parkway were closed due to wild fires, understandably so, but were unprepared for the poor quality of the replacement activities. Example: visiting a honey farm where they showed us a 10 min. slide presentation & then ushered us into their store or the wildlife preserve where we saw 3 animals. Also, too much “filler” & long periods of time in small towns of little interest. Activities & stops should have been vetted better. We had used Gate 1 several times before & always had a good experience, but this time we felt defrauded & the value was poor, considering all the time that was devoted to uninteresting activities. No more Gate 1!
Date of experience: September 16, 2024
We recently finished the Gate 1 tour of Ireland. It advertises as 10 days, but it is not actually 10 days, and I'd like to be sure that people who are considering the tour understand that. Day 1 is for leaving to arrive in Ireland. Day 2 is for arriving in Ireland. Day 10 is for leaving Ireland to go home. That effectively leaves 7 days for a tour. I wrote to Gate 1 because the tour actually was only 6 days. On Day 9 there was no longer a tour bus driver. Gate 1 sent him home. Instead, they hired a local driver to take people on an "optional tour" to the Irish EPIC museum, which was actually within a reasonable walking distance of our hotel. If you didn't pay to go to this museum, you were finished with the tour on Day 8 and left to pay for your own transportation and planned excursion on Day 9. I told Gate 1 that they could have taken the entire group to a place like the National Botanic Gardens on Day 9 (our last day) instead of the museum. It was quite expansive and lovely, and it's free to enter. We had to pay for the transportation to get there. Ireland was enjoyable to visit, but Gate 1 needs to advertise its tours properly. "The tour actually lasts for 6 days unless you go on an optional tour on your last day in Ireland."
Date of experience: August 10, 2024
US
I just finished the Scotland/Ireland 16 day excursion with a Tour guide named Ian and our coach driver named Robbie. They were both FANTASTICO! The 42 travelers were also wonderful. The sites in Scotland and Ireland were magical. The hotels were all very nice with breakfast and half our dinners included. The food was good. I would highly recommend Gate1 and plan to take another tour. Gate1 also needs to give those two wonderful men raises! They certainly made the trip amazing! Humor, history, intelligence, and much fun to entertain such a large group for 16 days! Great job Men!
Date of experience: June 19, 2024
My wife, her two sisters and I took a 14 day tour of France with Gate 1 on May 8, 2024. Our guide, Jordane, started the tour with a speech about health and safety and how sick people must wear masks and sit in the back of the bus. Anyone who tested positive for covid would have to leave the tour. Two people in our group, Judy and Katy started the tour visibly sick. Jordane did nothing despite what he said in his speech. Within a few days most people were sick. I caught a cold around day 8. On day 9, Jordan asked me to wear a mask. I wore a mask. On day 10, Jordane asked me to move to the back of the bus. I moved to the back of the bus. On day 11, Jordan called my room and told me that I was off the tour due to my cold and that I would have to find my own way home. Several passengers were obviously sick but Jordane did not remove them. He never asked me to get a covid test. He just kicked me off the bus somewhere in France with no help to get home. I immediately called the Gate 1 24 hour emergency assistance line. The line was answered with a recording, “We’re sorry, we are closed right now please call back during business hours.” Before you book with Gate 1, call this number on a weekend night and you’ll get the recording. Now if you are persistent or just desperate and wait on the line, eventually you will hear options. Wait through 8 options and the 9th is for help. I was transferred to a nice man in India who listened to my problem and then told me there was nothing he could do to help. I was dumped on the side of the road in France with no help. Who does this to someone? Gate 1 is the only one I know who would do this. I found Jordane and told him that I should be given the chance to take a covid test. Fortunately, a local Gate 1 guide joined our conversation. She thought this was a good idea and gave me directions to the nearest pharmacy and told me what to do to get tested. I tested negative for covid. I had a common cold, sniffles and cough. I showed the results of my test to everyone on the bus and Jordane. Jordane reluctantly allowed me back on the bus. That wasn’t the only issue we had with our guide. On our second night, my wife tripped and fell while crossing the street. My wife was unconscious and bleeding in the street. While my wife’s sister and I tended to my wife, her other sister called Jordane. He said he was busy and we should do whatever we wanted to. That was the last we heard from him. He never checked back to see how we were doing. The next time we saw him was in the morning when he asked if we would continue the tour. He never showed any concern. We were fortunate that two nurses saw the fall and helped us get my wife off the street and call the local version of 911. It was the help of strangers, not Gate 1 that took care of us. Gate 1 claims that Jordane called us several times to check on my wife. This is not true. Gate 1 claims that many people on the tour were tested for covid. Again, this is not true. We expected there would be support and help on our Gate 1 tour. We got nothing. We definitely didn’t expect to be dumped on the side of the road with no way home.
Date of experience: June 1, 2024
Just came back last week from a River Cruise Danube. It was fabulous. I do not have one complaint at all. The food, staff, rooms were top notch. We traveled on the Queen Monarch to Hungary, Vienna and Germany. I cannot wait to go again
Date of experience: May 24, 2024
US
My husband and I have taken many trips with Gate 1 but something with the company has changed and I do not recommend travelling with them now. We travelled on their Japan, Then and Now Discovery trip in March and there were so many problems–some with the itinerary and some with the Tour Manager. Many of the activities were unnecessary or badly timed. I never got to see the “NOW” in Tokyo or any other city. Plenty of “Then” as we constantly travelled outside the cities to see gardens that weren’t blooming or another shrine that was never explained why it was important. The food on the trip was terrible, whether it was a group dinner or a food court in a train station. Some of the hotel rooms were so small there was no room to open a suitcase. It was a Discovery trip but nothing was special about it. It was a lot of money for what we got and we will not with travel with Gate 1 again.
Date of experience: May 19, 2024
We've had our guide yell at us and other guests for little things like beings 4 minutes late one time over several days of being on time as expected, sitting somewhere other than the "assigned seating" even when there were vacant spaces, and for "just standing there" when out on a group outing (I guess we were supposed to interact more when he was watching us?). Our guide appears to be a tired and lonely old man that may need this position to support himself, as he wears the same outfit for the entire week so far & has no luggage. He rambles endlessly the entire duration of the ride in the tour bus about politics and religion with occasional spurts of local scenery, too late to get a photo of the attraction. I'd consider another Gate 1 travel but only after being able to review the ambassador of the trip. As for this trip, Serge was an absolute failure!
Date of experience: May 9, 2024
This company has absolutely the most rude customer service. I'm a travel agent, asking basic clarifying questions regarding airfare and prices, and I was yelled out and treated very rudely two days in a row. They must hate their jobs. Unbelievable. Do not use this company! So many other professional travel companies to use!
Date of experience: May 3, 2024
Hawai'i 9-day tour 02/14/2024 thru 02/21/204 was busy and organized perfectly. Tours were organized and efficient. The preset hotels Queen Kapiolani and King Kamehameha were clean and well maintained. Due to the Lahaina devastation, which was hard to view, our hotel upgrade was amazing and impressive on Maui. Charles "Kaleo" Degala, the singing tour guide, made the trip. His love of his home, knowledge of the islands and respect for the culture of Aloha made you feel as if you were family not just a guest. Guides like him are a rare gift for a traveler.
Date of experience: May 2, 2024