Gate 1 Travel
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Gate 1 had worse customer service team…
Gate 1 had worse customer service team I ever experienced!! Hired incompetent people, rude, can not do their job, and can not reach manager after numerous emails and phone calls. Threatening me to pay additional charges after I paid all balance before the due day due to "airline schedule change", otherwise will cancel my trip. I booked whole package, airline changed schedule after confirmation is not my problem, but gate 1 service people told me "schedule change, you have to pay the difference". The worst part is: can not reach people in charge, all answers were "we left massage for manager to call back". I was carrying my phone 24/7 , no manager called back instead another incompetent person called back threatening me to cancer my trip!! Update: Thanks for gate 1's reply. A manager called back ( 9 days later after several requests) and removed the additional charge post in my account after I paid all balance. It was a very stressful experience! I do agree gate 1 has great service with tours and tour managers, that's why I booked 5 trips in one year, but not customer service.