Over a year ago
So the facts: * inconsistent advice about price * very poor brochure. Pictures missing, and those published sellers photographs when they had been explicitly asked not to do this * inaccurate floor p... See more
Over a year ago
Frosts Purley were on time and on the ball for all the communications and had a real personal touch in the process, thanks for making a challenging time so much easier , well done !
When you are woking two jobs and paying a lot of your wages for such a small rental you dont expect to have to deal with a, Broken freezer,broken oven door ,mould all over ceiling in bathroom . All concealed when viewing the property .they then have the cheek to say they are keeping your deposit .what a joke .
So the facts: * inconsistent advice about price * very poor brochure. Pictures missing, and those published sellers photographs when they had been explicitly asked not to do this * inaccurate floor plan, a whole room was missed off the plan! * no feedback on enquiries, visits or their marketing strategy or activities. Extremely poor professional conduct. I could not recommend this company
Frosts managed 10 properties for our company. We have now removed them as our Agent. We are making a FORMAL COMPLAINT through their complaints procedure, The Ombudsmen and taking legal action for A VERY POOR SERVICE & Liable. We hold an EXCELLENT TRUSTPILOT RATING Frosts have 33% ONE STAR. AVOID AT ALL COSTS
Frosts Purley were on time and on the ball for all the communications and had a real personal touch in the process, thanks for making a challenging time so much easier , well done !
Thank you Frosts Woburn Sands for nurturing our passion for gardening with your excellent selection of plants. Our special thanks to Sheena who assisted us yesterday to find particular plants we were looking for and then going the extra mile to help us right through to checkout.
This company is absolutely annoying. The landlords have already asked for the highest possible price, and this company listed the property at that price, letting it go to the highest bidder, thereby undermining the market for their own benefit. The way they make money for their family is absolutely disgusting. For instance the landlords ask £1500 per month for 1Bedroom flat and these guys push the viewer to go for offer even more than £1700 Per month
Frosts are very good for property rental - utterly useless on the sales side.
Frosts agents st albans handled the letting of our property for several years but failed to let us know when the tenant was leaving therefore leaving us with a shortfall of six weeks - very unprofessional - and then told us that the price was too high and it was all our fast even though they set the rent in the market ..then backtracked and even passed us on to another office in marshalswycke .. very unprofessional & very cutthroat do not trust this people cost us nearly £1000 .
Based on analysis of 5 reviews rated 1-2 stars for Frost Estate Agents
“So the facts: * inconsistent advice about price * very poor brochure”
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Frost Estate Agents is a Hertfordshire-based real estate agency that specializes in buying, selling, renting, and letting properties in St Albans, Harpenden, and surrounding villages. The company offers a range of services tailored to meet the needs of homeowners, landlords, and prospective tenants. Their website provides access to a comprehensive property listing, allowing clients to find their ideal home or investment opportunity based on specific criteria such as location, price, and property type. Targeting both residential and commercial clients, Frost Estate Agents aims to facilitate smooth transactions in the property market while providing expert guidance throughout the process. With a focus on customer satisfaction, the company emphasizes transparency and professionalism in its dealings, ensuring that clients receive the support they need whether they are looking to buy, sell, or rent a property in Hertfordshire.
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Reviewers frequently report negative experiences with Frost Estate Agents, citing customer pain points more often than praise. Common complaints include company, price, poor, property. A smaller set of reviewers mention positives such as frosts, time, frosts purley, frosts purley time. Overall sentiment is predominantly negative based on 8 reviews and an average rating of 2.1 stars.
