Easy to answers questions
Easy to answers questions - simple process, and straightforward

10 months ago
Easy on line booking. Hope i never need to use the policy.
10 months ago
Straightforward and easy to renew and the premium had gone down too!
10 months ago
I liked how you could see the premium change according to your answers. It was really easy to set up the insurance.
10 months ago
Brilliant online experience. Claiming may be a different proposition but I hope I never find out !
Easy to answers questions - simple process, and straightforward
I don’t think your website is user friendly,I wanted to amend details and upload photos which was difficult as once done it reverted back to original details. I think it would be better if there was a contact number for any issues not an A1 bot who can answer a limited amount of queries
quick to set up
Not a competitive renewal price but process quite easy apart from speaking to a human.
A competitive price and going through top cash back to obtain a discount.
very easy to update and add an item to insurance.
Great service
An extremely competitive quotation and easy to change insurance company on line
an excellent level of cover at a very competitive price. instructions. Easy to follow online instructions
Easy to set up. Great amount of cover for great price.
very reasonable only fault no telephone no but apart from that very good
Easy renewal process
Efficient and clear online process
Gone up 40% this year
I notice the 5* reviews are mainly only on price, Wait until you try and make a claim, they have you jumping through hoops and try to get you to do their own job for them. I spent 15 minutes on the phone answering a ridiculous questionnaire, then they sent an email telling me I had to do it online also. They didn't have a plumber available to source my leak and asked me to sort it myself, they wanted my £600 excess before arranging a leak specialist to find the leak but told me if it was due to grout or silicone damage the claim would not be valid and they'd keep my £600. You can't actually speak to Frontier they have no phone or email they will answer, you can only speak to Database or Evoloution claims. I also done a dummy Go Compare quote with the claim which increased the policy by £1000 (+200%) this ongoing yearly increase plus the huge excess and stress dealing with all the above had me cancelling the claim and getting the repairs done myself and a renewal elsewhere for only £410 with better cover. FRONTIER, DO NOT USE.
Brilliant, so quick and easy.
Your website is fantastic and really well designed to lead you through your application. I like that the premium is shown all the way through and changes to the policy are reflected in the quote price immerdiately. So much better than spending almost an hour on the phone with another company only to find that their qute was ridiculously high. Congratulations Frontier!
Great price and a very easy website to navigate
We live in a new build eco house and found Frontier to be the best insurer for us. We always shop around but can never beat the renewal quote, this will be our third year insuring and are very happy with the cover provided. A pleasant surprise this year was the renewal had only increased by £1.46 from last year, bonus😀. Definitely recommend.
Simple and easy, Great having photos of the items. Modern approach
Based on analysis of 11 reviews rated 1-2 stars for Frontier Home Insurance
“They also relied on incorrect dates in their rejection letter and threatened cancellation rather than addressing the...”
“I’ve had a very poor experience with this insurer”
“After this I wanted to cancel my Frontier insurance but they wouldn't give me a refund because I had made a claim”
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Frontier Home Insurance is a UK-based insurance provider specializing in home insurance solutions. The company offers a range of policies designed to protect homeowners against various risks, including property damage, theft, and liability claims. With a focus on comprehensive coverage options, Frontier Home Insurance aims to meet the diverse needs of homeowners seeking reliable financial protection for their properties. The target market for Frontier Home Insurance includes individuals and families looking for personalized insurance solutions that ensure peace of mind. By providing accessible online resources and a user-friendly platform, the company strives to simplify the insurance purchasing process for its customers. With a commitment to transparency and customer service, Frontier Home Insurance positions itself as a trusted option for homeowners seeking to secure their investments.
Reviewers consistently praise Frontier Home Insurance for its easy and straightforward online experience, highlighting the simplicity of setting up and renewing policies, as well as the competitive pricing. Many customers appreciate the intuitive interface that allows them to see premium changes based on their inputs, making the process feel efficient and user-friendly. However, some consumers express frustration over the lack of human support, with one former customer noting the difficulty in reaching a representative when needed. While the majority of feedback is overwhelmingly positive, the occasional mention of challenges with claims and policy details suggests that there may be areas for improvement. Overall, Frontier Home Insurance is well-regarded for its ease of use and affordability, despite some concerns about customer service accessibility.
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