Frank Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Purchased a iPhone from Frank Mobile the online advertising platform was easy to navigate. The phone was sent by fast post for free & was packaged well & received in the condition expected & is working perfectly. The customer service is also great.
Franks marine mobile I would recommend him as he did a excellent job on My electrics for my boat Jill
Recommend. Got a iPhone 13 Mini 512GB a week ago from Franks Mobiles and phone works Fantastically. Fast delivery. At a good value for money. No complains from me. 10 out of 10.
I recently ordered what I believed was an iPhone 15 Pro from Frank Mobile, only to discover upon arrival that it was actually an iPhone 15. After reviewing my order, I realised that the error was on my part, which I was willing to acknowledge. However, I was also surprised to find that the phone—advertised as being in “Prime” condition—arrived with a fairly deep scratch on one corner of the frame and a smaller one on the other. It certainly did not match the description of a high-grade, near-new device. I contacted Frank Mobile to explain both the mistake in my order and the condition of the phone, hoping for a more flexible or understanding response—particularly given the circumstances. Instead, I was told I could return the phone but would be charged a $30 restocking fee, with no acknowledgment of the condition issue or offer to exchange for the correct model. While the refund was processed within a reasonable timeframe, it was minus the $30 fee. In the end, I’m left unsure of the overall quality of Frank Mobile’s “Prime” phones, and found the customer service to be rigid, transactional, and lacking in genuine support or care. This experience has left me hesitant to purchase from Frank Mobile again or recommend them to others.
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frankmobile.com.au463 total • Write a review
I was unhappy with the phone not quite what I wanted so they offered me my money back or I could upgrade to another latter model I chose the latter model fantastic service nothing to much trouble As this was my mistake I was surprised at the help they gave me they did not stop till I had exactly what I wanted Would recommend them to anyone wanting old type of service they care about their clients
I definitely recommend frank mobile I bought an iPhone 8 Plus of there and it is in great condition And very fast delivery 👍😊
Quick delivery, amazing price, even better quality phone! So happy - especially with the cute and sustainable packaging!
After having bad experiences with other mobile resellers, it was great to find a company who actually listen to your needs and respond with great products exactly as described. I found most other companies sell the same story... Phones are checked and tested, blah, blah... They don’t tell you the origin of the phone, they don’t tell you specifics about the phone if you ask! FrankMobile really are customer focused and you get what you ask for! Can’t recommend them enough!
So impressed with Frank every step of the way. From the great website that was so easy to navigate with informed descriptions of the condition of the phones on offer, the excellent communication that advised me when they’d received my order, packaged & sent it to when it was delivered securely & thoughtfully packed....the level of service was amazing. Although I selected a phone with ‘character’ it arrived in far better condition than I expected & I’m very happy. I’ve already recommended Frank to family & friends & would not hesitate to buy from them again.
I have always bought new i Phones. I never really wanted to risk a second hand one and I would buy from Apple direct it and pay it off over 2 years. I work in IT and take care of my gear so I've always been able to find a buyer for a reasonable price for my phone and put it towards a new one. But lets face it - new iPhones are stupidly expensive. This time around - Apple didn't have what I wanted. I wanted an 11 pro (not max). I had the choice of something else from Apple - or have a look to see what else I could find. Enter Frank. The website was good. Good reviews. I thought I would investigate and contact them for more info - expecting perhaps some response from a large call center or offshore customer service center. But what I got was the opposite. Very helpful. Straight up and to the point. Local. not just a sales pitch and fast talking spin. Un-hurried and un-complicated The best 'sales' pitch you can have is a great quality product at a fair price and be being honest and professional in your response. Frank Mobile was the real deal and I was genuinely impressed. The phone I purchased could easily have been brand new. And I got it for half the price with warranty from Frank. But the best thing about the transaction was what happened when it wasn't all smooth. Despite having very clear instructions for being registered post and requiring my signature for delivery - Australia Post decided to deliver my phone elsewhere. I got a tracking notification that said it had been delivered only to get home to find it not there. I emailed the person who I had spoken to at Frank to buy the phone (turns out hes also one of the owners) And what did he do.... picked up the phone and called me straight away and sorted it out. Even though it was no fault of theirs - he followed up, was never stressed and kept me confident it would be ok. I did not have to chase them at all. It was customer service of a level that is rare these days and it was not a big deal for them just the way the do things. I'm a big fan of Frank and will not be buying phones from anywhere else ever again.
