Frank Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Purchased a iPhone from Frank Mobile the online advertising platform was easy to navigate. The phone was sent by fast post for free & was packaged well & received in the condition expected & is working perfectly. The customer service is also great.
Franks marine mobile I would recommend him as he did a excellent job on My electrics for my boat Jill
Recommend. Got a iPhone 13 Mini 512GB a week ago from Franks Mobiles and phone works Fantastically. Fast delivery. At a good value for money. No complains from me. 10 out of 10.
I recently ordered what I believed was an iPhone 15 Pro from Frank Mobile, only to discover upon arrival that it was actually an iPhone 15. After reviewing my order, I realised that the error was on my part, which I was willing to acknowledge. However, I was also surprised to find that the phone—advertised as being in “Prime” condition—arrived with a fairly deep scratch on one corner of the frame and a smaller one on the other. It certainly did not match the description of a high-grade, near-new device. I contacted Frank Mobile to explain both the mistake in my order and the condition of the phone, hoping for a more flexible or understanding response—particularly given the circumstances. Instead, I was told I could return the phone but would be charged a $30 restocking fee, with no acknowledgment of the condition issue or offer to exchange for the correct model. While the refund was processed within a reasonable timeframe, it was minus the $30 fee. In the end, I’m left unsure of the overall quality of Frank Mobile’s “Prime” phones, and found the customer service to be rigid, transactional, and lacking in genuine support or care. This experience has left me hesitant to purchase from Frank Mobile again or recommend them to others.
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frankmobile.com.au463 total • Write a review
Excellent customer service, they solve all the issues that I have, they respond quickly and super patient and kind with me. 100% recommend :)
Wonderful love my new phone quick easy no issues
Great customer service by Matt. Purchased an iPhone but found battery faulty when received . I contacted Frank Mobile and they immediately sent a replacement iPhone received next day. Faulty one returned with authorised postage by Frank Mobile. Great service - totally recommend ⭐️⭐️⭐️⭐️⭐️
Frank mobile are awesome, we were looking for a phone for my son who had saved up to buy it, the price was less expensive than brand new which he didn’t need, but we had the reassurance of purchasing a used phone that wasn’t going to be faulty. He got to choose the quality he was prepared to accept and the battery life was guaranteed. When the wrong phone was accidentally delivered I was able to find a phone number and talk to a real person in Australia, I suspect it was actually the owner of the company. The correct phone was sent express with no hassles. I loved that the packaging inside the box was actually a piece of linen that could be reused as a tea towel or similar. Great for the environment to purchase a Frank mobile in more ways than one. Very happy with our purchase.
Couldn't be more happy, great price, great phones and really fast postage
