Frank Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Purchased a iPhone from Frank Mobile the online advertising platform was easy to navigate. The phone was sent by fast post for free & was packaged well & received in the condition expected & is working perfectly. The customer service is also great.
Franks marine mobile I would recommend him as he did a excellent job on My electrics for my boat Jill
Recommend. Got a iPhone 13 Mini 512GB a week ago from Franks Mobiles and phone works Fantastically. Fast delivery. At a good value for money. No complains from me. 10 out of 10.
I recently ordered what I believed was an iPhone 15 Pro from Frank Mobile, only to discover upon arrival that it was actually an iPhone 15. After reviewing my order, I realised that the error was on my part, which I was willing to acknowledge. However, I was also surprised to find that the phone—advertised as being in “Prime” condition—arrived with a fairly deep scratch on one corner of the frame and a smaller one on the other. It certainly did not match the description of a high-grade, near-new device. I contacted Frank Mobile to explain both the mistake in my order and the condition of the phone, hoping for a more flexible or understanding response—particularly given the circumstances. Instead, I was told I could return the phone but would be charged a $30 restocking fee, with no acknowledgment of the condition issue or offer to exchange for the correct model. While the refund was processed within a reasonable timeframe, it was minus the $30 fee. In the end, I’m left unsure of the overall quality of Frank Mobile’s “Prime” phones, and found the customer service to be rigid, transactional, and lacking in genuine support or care. This experience has left me hesitant to purchase from Frank Mobile again or recommend them to others.
No description available yet.
Website
frankmobile.com.au463 total • Write a review
I purchased a phone for my youngest daughter and came back two months later to purchase another for my oldest, they are great quality, in good condition and function well. I will purchase again from Frank for all my phone needs Thank you for your great service.
Very easy to order, mobile came in perfect condition, I can't tell the difference between it and a new one. The packaging was so nice, very environmentally friendly. Overall we are super happy, basically a brand new phone for a much easier price to afford. Also comforting to know we have a 12 month warranty.
Received my iPhone within a week and had completed the build your own phone which I thought may take longer. Phone was literally like it was brand new (selected mint condition) and staff were incredibly helpful and responsive! Will be buying from Frank in future
