Frank Mobile
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I have always bought new i Phones
I have always bought new i Phones. I never really wanted to risk a second hand one and I would buy from Apple direct it and pay it off over 2 years. I work in IT and take care of my gear so I've always been able to find a buyer for a reasonable price for my phone and put it towards a new one. But lets face it - new iPhones are stupidly expensive. This time around - Apple didn't have what I wanted. I wanted an 11 pro (not max). I had the choice of something else from Apple - or have a look to see what else I could find. Enter Frank. The website was good. Good reviews. I thought I would investigate and contact them for more info - expecting perhaps some response from a large call center or offshore customer service center. But what I got was the opposite. Very helpful. Straight up and to the point. Local. not just a sales pitch and fast talking spin. Un-hurried and un-complicated The best 'sales' pitch you can have is a great quality product at a fair price and be being honest and professional in your response. Frank Mobile was the real deal and I was genuinely impressed. The phone I purchased could easily have been brand new. And I got it for half the price with warranty from Frank. But the best thing about the transaction was what happened when it wasn't all smooth. Despite having very clear instructions for being registered post and requiring my signature for delivery - Australia Post decided to deliver my phone elsewhere. I got a tracking notification that said it had been delivered only to get home to find it not there. I emailed the person who I had spoken to at Frank to buy the phone (turns out hes also one of the owners) And what did he do.... picked up the phone and called me straight away and sorted it out. Even though it was no fault of theirs - he followed up, was never stressed and kept me confident it would be ok. I did not have to chase them at all. It was customer service of a level that is rare these days and it was not a big deal for them just the way the do things. I'm a big fan of Frank and will not be buying phones from anywhere else ever again.