Franklyn James Estate Agents Reviews

I have had doubts about renting since it was first time trying out new letting agency Franklyn James. But that turned out to be the best experience , the best thing turned out to be transparency from the agency and their agents are at their best behaviour , No hidden clause or anything in the agreement. All the best you guys.

I have been dealing with Franklyn James for around ten years now. They are very professional and reliable. I would always recommend them.

Tanzila as always was swift with her response and came up with a quick solution. Thanks.

I recently had a complicated transaction that needed a lot of attention to the details in the contracts exchanged successfully at the end. Tallulah Davids was really helpful and I really wanted to say thank you.

Great service, very professional - would definitely recommend. Currently dealing with Tanzila Arefin.

Just found a new place to rent and everyone we dealt with was incredibly efficient and helpful, James and Danny in particular. I would recommend using Franklyn James.

George maintained a high level of professionalism and optimism in the face of a number of complications and missed deadlines.

Amazing property, smooth communication and flexibility from the Agency, special thanks to Gary Atkins who was very helpful throughout the entire year-long tenancy period. Great experience overall

Franklyn James have rented my properties for many years, and whilst I get approached from many other agencies, I wouldn't go anywhere else. My properties have pretty much zero void periods, rents are paid on time, and their property management team is tip top in terms of response times and service. I used other agencies in the E14 postcode prior to Franklyn James, and am glad I signed up with them (which is now over 10 years ago). The team have been both exceptional and supportive - Lee Alter, Gary Atkins, Joanna Socko (who have been there forever (which is always a very good sign when you choose an agent). Additionally, I'd also like to mention Tanzila Arefin who has been excellent in carrying out the day to day management of my properties. Bottom line, I wouldn't hesitate to recommend Franklyn James. Great agency. 5*

I highly recommend Mr Gary Atkins from Franklin James. My experience with him from the last 4 years makes me feel calmer and confident with the good decision in any problem. He responds quickly and professionally. I hope there are more agents like him. Thank you, Mr Atkins!

I am very happy with the service offered by James. He has been very friendly and helpful throughout the process and I found very easy communicating with him whenever i had any concerns.

I am a landlord and have been using Frankly James for more than 3 years now. Very professional service and right in time to fix any problem of the property without any worries from me. 5 out 5!!

Franklyn James has provided an excellent service for me and my partner whilst looking for a new property to rent. James was super helpful and responsive every step of the way through securing our lovely new home! And even went into the office on a Saturday to do some paperwork for us. He's been attentive and helpful and has reassured us every step of the way - I would highly recommend contacting James if you're searching for a new place!

Horrible customer service experience, I would mention the name if they wouldn’t have refuse to say it, if you are looking to rent a property with them and you are not rich don’t waste your time because they are going to laugh at your situation literally and refuse any offers even if you offer the same price that the property is listed with without even presenting this this to the landlord, discussing, STAY AWAY

the worst possible agency. They treat you like garbage with which they can do whatever want. Broken, leaking shower reported from me from the beginning of the tenancy, they didn't fix it for 8 months and now I'm guilty of the mug that's on the tub. Better do not work with them

Frankly James were welcoming at the beginning of our tenancy but this is where their professionalism ends. Once they get you to sign a tenancy agreement, it’s better if you don’t ask any questions but keep paying (high) rent. They will hold your deposit which means that they have leverage and will use it to squeeze every penny. Please avoid this letting agent at all cost!

Unscrupolous dishonest agents, did not want to refund our money for work which was NOT done. We filed a formal complaint which was decided in our favour. Complaints made by existing tenant and prospective tenants, viewing the property over their lack of professionalism. We will be selling our flat in a few years and because of this experience with them, we will not be using FJ.  Furthermore, we will NOT be recommending them to friends.