anastasoubi

Mar 15, 2025

4 different property managers and slow service

My partner and I are extremely disappointed with Franklyn James. During the flat viewing process, they were proactive, but once we signed the contract, their service declined significantly. When we raised issues as part of the check-in process, resolutions were slow, and they seemed to prioritise the landlord’s position over ours, leaving many issues unresolved. Over the course of two years, we had almost four different property managers including Tanzila, Lucy and Taylor and now someone else which was frustrating. Each new manager was unaware of previous concerns, and responses were consistently delayed. If they manage your property, I would not recommend renting through them. Most recently, we checked out of the property, and everything seemed fine—Franklyn James confirmed that all was in order, and they liaised with the landlord which they still need to hear from and they kept saying they will come back tomorrow. However, a month has passed, and there has been no progress on the deposit return. The property manager does not respond, leaving us no choice but to escalate the matter to the deposit protection scheme as I mentioned as no concerns were raised on the check out report. I know they have many positive reviews, but I wanted to share our experience, which has been frustrating and exhausting. I also agree with others who have said they tend to favour the landlord, making it difficult for tenants to have a fair experience