Excellent costumer service, prompt delivery, thank you
Product as expected and a plus of several other mini samples to try, well happy, thank you :)

Over a year ago
I was skeptical of this perfume at first, but after trying it out, I'm hooked. The scent is fresh and invigorating, and it lasts all day without being overpowering.
Over a year ago
Ordered perfume on 16th Dec with expected delivery 20th. It arrived on 3rd Jan. I called, left a voicemail, emailed, tweeted and facebooked Fragrance Expert but didn't get a response until 3rd Jan. Ap... See more
Over a year ago
I have recently placed an order for Jean Paul Gautier; l'eau de toilette with Fragrance Expert. Unfortunately, as there was a delay in the specified delivery date, the company's Manager; Paul, whom I... See more
Over a year ago
Very good service. I've ordered more products already and was happy with them each time. Fast dispatch and delivery, genuine items arrive in well packaged. Once I was very lucky and got 2 little free... See more
Product as expected and a plus of several other mini samples to try, well happy, thank you :)
Took a chance ordering from this company but no worries. Smooth pleasant transaction. Excellent price and delivery within a few days. Puts some of our companies to shame. Thank you
Great prices, great service.
I can't rate this company highly enough, not only was my OH's cologne much cheaper here than elsewhere, he also received a complementary weekend bag and free samples. Very Impressed, fast delivery by Royal Mail, I will certainly use Fragrance Expert again.
Found this perfume I was looking for on this site & it was much cheaper than anywhere else plus came with a lovely free gift. Super fast FREE postage & lots of complimentary samples thrown in too. Very impressed with this company, will definitely use them again.
Really impressed with the speedy service and reasonably priced products. Would recommend
good price, great service and perfect product! thank you!
This is the best I've ever used , fast no hassle service will be going back for more !!
Happy with fragrance, cost and delivery
Ordered perfume with no problems but trying to get it delivered by UKMAIL is something else. Took time off work for delivery but no show. Promised phone call from UKMAIL to re arrange delivery, still waiting for call back. Phoned UKMAIL Back told if I want goods I would have to go to Runcorn depot to pick up. Phoned Fragrance Expert customer services to explain delivery problems. Received call back from Fragrance Expert informing me delivery would be next day before 12pm and they would phone me back to ensure I got purchased goods. Guess what NO delivery and no call back. Wife ended up having to phone Fragrance Expert to explain about none delivery. Again another delivery time given only to be changed by UKMAIL 30 minutes later. I have never experienced such a bad run courier service as in UKMAIL. There customer services are a joke. I will never order from fragrance Expert again why they are using UKMAIL as there courier service. The whole thing from start to finish has been a nightmare and very stressful. Please be warned!!
Everywhere else was really expensive and didn't offer the larger bottle. This place has everything at much cheaper prices and it's all genuine. I will always use this site in the future
I was really impressed with the low price, saving £15 - £20 on the usual UK store price for my favourite perfume. Bit worried it was a scam company, but I checked the reviews and it seemed fine. The perfume arrived exactly as described on the site and was well packaged (with a couple of freebie samples included). BUT - I paid extra for next day delivery. I ordered on a Thursday at about 15:00, so could excuse not getting it the very next day, but was a bit surprised to get an email from UKMail saying delivery wouldn't be until Monday between 14:15 - 15:15. When nothing had arrived by 15:40, I checked the delivery tracker and it showed the order as "delivered". Although I had been waiting in and knew no one had called, I live in a block of flats and it's not unknown for couriers to just leave parcels in the post room, which then disappear, so I was a bit concerned. Tried to call UKMail, but just ended up hanging on for 15 minutes. Sent an email via their website, but just an acknowledgement email response. Tried Twitter, but no response (not surprising judging from the number of other people complaining on there). The parcel did turn up at 16:40, by which time I was thoroughly pissed off. Shame Fragrance Expert are let down by their delivery company. I'll certainly use them again, but won't be bothering to pay extra for UKMail.
I was a little wary of ordering from this website because I couldn't believe how much cheaper the products were, but I gave it a go, and I am so glad I did. The website was easy to use, and the delivery was superfast and well packaged, all in all a super experience in online shopping !! Will be buying all the perfumes & aftershaves for Christmas from them.
Cannot fault this company - just placed my second order with them - They are one of the few companies who offer a next day delivery for a reasonable price - Highly recommended.
Once we had found Ted and gone out on our first shoot he made us feeling very relaxed with him so by the time he photographed the wedding even my husband was completely loving it smiling and posing for the camera I thought he would never come round but Ted won him over and Ted carried on snapping the day winning over the children with the real Ted a big kid at heart big love and thanks once again the photos are such reminder of the special moments time and time again will cherish then for ever Mr & Mrs Marchant xXx💋
Shopped around for this perfume. The price paid is much lower than high street. and propmp speedy delivery. would recommend!
Ordered lunchtime and received the next day, price was lot cheaper than other shops or websites
I was so lucky to find my special fragrance , at a fantastic price , I now have enough for 12 months yippee, I don`t worry if no one buy`s me it for Christmas now . thank you
I purchased Gucci's Guilty perfume for my daughters birthday, it arrived promptly only 2 days after ordering effortlessly online - bonus was the price was half that of a department store also that it was free delivery - extremely pleased with my purchase - thank you Fragrance expert.
Great service,well packaged and swift delivery,great comms from a quality outfit.
Based on analysis of 15 reviews rated 1-2 stars for Fragrance expert
“Returns are refunds policy is non existent and only benefits the seller”
“Returns are refunds policy is non existent and only benefits the seller”
“The fragrance is 100% fake”
“The initial response from Fragrance Expert was quick and proper : they have sent a pre-paid envelope to return it and...”
“Unacceptable customer service, really disappointed”
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Fragrance Expert is an online retail platform specializing in a diverse range of fragrances, including perfumes and aftershaves for both men and women. The company offers a variety of products from well-known brands, featuring options such as gift sets and individual items at competitive prices. Customers can conveniently shop from the comfort of their homes, taking advantage of special offers and promotions, including free delivery and gifts at checkout. The target market for Fragrance Expert includes fragrance enthusiasts, gift shoppers, and individuals seeking affordable options for high-quality scents. The website enables users to search for products by brand and provides detailed descriptions to assist in the purchasing decision. Fragrance Expert is committed to enhancing the online shopping experience with a user-friendly interface and a focus on customer satisfaction.
Fragrance Expert receives high praise for its efficient service and competitive pricing, with many customers expressing satisfaction from the ordering process to delivery. Reviewers frequently highlight the quick turnaround, noting that perfumes often arrive within a few days, and appreciate the authenticity of the products. The "That Summer Feeling" gift set is particularly well-received, described as a delightful collection that evokes positivity. However, some consumers voice concerns regarding order processing delays, with a few reporting that their orders remained unshipped for over a week despite the stated 48-hour policy. Additionally, there are critical claims about the legitimacy of products, with accusations of counterfeit items and issues with the returns policy.
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