Over a year ago
I was skeptical of this perfume at first, but after trying it out, I'm hooked. The scent is fresh and invigorating, and it lasts all day without being overpowering.
Over a year ago
Ordered perfume on 16th Dec with expected delivery 20th. It arrived on 3rd Jan. I called, left a voicemail, emailed, tweeted and facebooked Fragrance Expert but didn't get a response until 3rd Jan. Ap... See more
Over a year ago
I have recently placed an order for Jean Paul Gautier; l'eau de toilette with Fragrance Expert. Unfortunately, as there was a delay in the specified delivery date, the company's Manager; Paul, whom I... See more
Over a year ago
Very good service. I've ordered more products already and was happy with them each time. Fast dispatch and delivery, genuine items arrive in well packaged. Once I was very lucky and got 2 little free... See more
After much trawling through the internet Fragrance Expert came up as the most competitively priced site. The item was delivered very quickly and I was kept up to date with its progress. A great experience.
It seemed a bit too good to be true to be able to purchase designer brands of perfume at a fraction of the high street price but I'm really pleased with the whole process. My delivery arrived in two days and that was standard delivery! My perfume had been packaged very carefully and I love the free samples. I'll be ordering from fragrance expert again.
Quick delivery! Happy purchase!!! Amazing service
I am very pleased with the service.It was amazingly fast;my perfume arrived in 24 hours;and i got also two little testers from other two differences fragances.I will definitely continue buying from Fragance expert!!!!
Quick delivery. Well packaged. So simple. Will use again without question.
Based on analysis of 15 reviews rated 1-2 stars for Fragrance expert
“Returns are refunds policy is non existent and only benefits the seller”
“Returns are refunds policy is non existent and only benefits the seller”
“The fragrance is 100% fake”
“The initial response from Fragrance Expert was quick and proper : they have sent a pre-paid envelope to return it and...”
“Unacceptable customer service, really disappointed”
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Fragrance Expert is an online retail platform specializing in a diverse range of fragrances, including perfumes and aftershaves for both men and women. The company offers a variety of products from well-known brands, featuring options such as gift sets and individual items at competitive prices. Customers can conveniently shop from the comfort of their homes, taking advantage of special offers and promotions, including free delivery and gifts at checkout. The target market for Fragrance Expert includes fragrance enthusiasts, gift shoppers, and individuals seeking affordable options for high-quality scents. The website enables users to search for products by brand and provides detailed descriptions to assist in the purchasing decision. Fragrance Expert is committed to enhancing the online shopping experience with a user-friendly interface and a focus on customer satisfaction.
Fragrance Expert receives high praise for its efficient service and competitive pricing, with many customers expressing satisfaction from the ordering process to delivery. Reviewers frequently highlight the quick turnaround, noting that perfumes often arrive within a few days, and appreciate the authenticity of the products. The "That Summer Feeling" gift set is particularly well-received, described as a delightful collection that evokes positivity. However, some consumers voice concerns regarding order processing delays, with a few reporting that their orders remained unshipped for over a week despite the stated 48-hour policy. Additionally, there are critical claims about the legitimacy of products, with accusations of counterfeit items and issues with the returns policy.
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