Great service
I ordered a Molton Brown item, it arrived really quickly, is a genuine item and such a fabulous price. Will be using them again and would highly recommend the company.

Over a year ago
I was skeptical of this perfume at first, but after trying it out, I'm hooked. The scent is fresh and invigorating, and it lasts all day without being overpowering.
Over a year ago
Ordered perfume on 16th Dec with expected delivery 20th. It arrived on 3rd Jan. I called, left a voicemail, emailed, tweeted and facebooked Fragrance Expert but didn't get a response until 3rd Jan. Ap... See more
Over a year ago
I have recently placed an order for Jean Paul Gautier; l'eau de toilette with Fragrance Expert. Unfortunately, as there was a delay in the specified delivery date, the company's Manager; Paul, whom I... See more
Over a year ago
Very good service. I've ordered more products already and was happy with them each time. Fast dispatch and delivery, genuine items arrive in well packaged. Once I was very lucky and got 2 little free... See more
I ordered a Molton Brown item, it arrived really quickly, is a genuine item and such a fabulous price. Will be using them again and would highly recommend the company.
orderd two nina ricci perfumes for xmas presents, only received one rang customer services and the other arrived first class the very next day. perfumes are genuine and i would deffinately buy from them again.
Ordered perfume on 16th Dec with expected delivery 20th. It arrived on 3rd Jan. I called, left a voicemail, emailed, tweeted and facebooked Fragrance Expert but didn't get a response until 3rd Jan. Apparently a delivery was attempted on 20th but nobody left a card. Eventually arrived 3rd Jan. Fragrance Expert contacted me the day it arrived and refunded me 10%. Product was good as was the price. Delivery was a disaster though.
I have recently placed an order for Jean Paul Gautier; l'eau de toilette with Fragrance Expert. Unfortunately, as there was a delay in the specified delivery date, the company's Manager; Paul, whom I liaised with on the telephone, was extremely kind, apologetic and sympathetic. He went out of his way to rectify the problem and said that he would arrange an overnight delivery to my house for the following day. He was certainly a man of his word, as I received the perfume as promised, along with a few added extra special gifts for the inconvenience caused. I am super impressed with the service I have received from the company and would certainly highly recommend their good value prices. Thank you Paul!!!
Item was just what I wanted at a fantastic price and arrived very quickly. Would use this site again.
Very good service. I've ordered more products already and was happy with them each time. Fast dispatch and delivery, genuine items arrive in well packaged. Once I was very lucky and got 2 little free samples. :-D I will definitely shop with Fragrance expert again
Fast delivery ,good prices and extra samples enclosed with item. Very pleased .
order placed on Wednesday, arrived on Friday. emails to confirm despatch and delivery. excellent price, good service. This is what eComm should be like
Great service, great price. Would use again. Thank you.
Ordered a bottle of Armani Diamonds Rose for a gift, I found it to be the cheapest around, using my reward points made it even cheaper. Excellent service & super fast delivery.
good web, easy to find product , cheaper then other
I can only buy my perfume online in the UK and have bought from other fragrance suppliers only to be disappointed with high prices and slow delivery - this company is brilliant, great price and super fast delivery... Will definitely be using again!
The website was easy to navigate, the check out experience easy, the delivery was so quick it must have come by broom stick. And I love the little freebies.I wouldn't use anyone else.
This company as delivered everything promised and more
Great price and very quick delivery 5/5
Had a bit of a problem setting up an account initially but was responded too promptly, and importantly didn't miss out on the extra discount because of the short time delay!
Great service, bought a larger bottle than i was planning to as it was so cheap :) ordered on Friday and it arrived on Monday!
Best price & speedy delivery. Highly recommend!
So quick, so easy, so cheap!!! Brilliant service.
Quality products at unbeatable prices delivered promptly with a few freebies thrown in. Great! Will definately use Fragrance Expert again.
Based on analysis of 15 reviews rated 1-2 stars for Fragrance expert
“Returns are refunds policy is non existent and only benefits the seller”
“Returns are refunds policy is non existent and only benefits the seller”
“The fragrance is 100% fake”
“The initial response from Fragrance Expert was quick and proper : they have sent a pre-paid envelope to return it and...”
“Unacceptable customer service, really disappointed”
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Fragrance Expert is an online retail platform specializing in a diverse range of fragrances, including perfumes and aftershaves for both men and women. The company offers a variety of products from well-known brands, featuring options such as gift sets and individual items at competitive prices. Customers can conveniently shop from the comfort of their homes, taking advantage of special offers and promotions, including free delivery and gifts at checkout. The target market for Fragrance Expert includes fragrance enthusiasts, gift shoppers, and individuals seeking affordable options for high-quality scents. The website enables users to search for products by brand and provides detailed descriptions to assist in the purchasing decision. Fragrance Expert is committed to enhancing the online shopping experience with a user-friendly interface and a focus on customer satisfaction.
Fragrance Expert receives high praise for its efficient service and competitive pricing, with many customers expressing satisfaction from the ordering process to delivery. Reviewers frequently highlight the quick turnaround, noting that perfumes often arrive within a few days, and appreciate the authenticity of the products. The "That Summer Feeling" gift set is particularly well-received, described as a delightful collection that evokes positivity. However, some consumers voice concerns regarding order processing delays, with a few reporting that their orders remained unshipped for over a week despite the stated 48-hour policy. Additionally, there are critical claims about the legitimacy of products, with accusations of counterfeit items and issues with the returns policy.
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