Fragrance expert
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Great product, shame about the lousy delivery by UKMail
I was really impressed with the low price, saving £15 - £20 on the usual UK store price for my favourite perfume. Bit worried it was a scam company, but I checked the reviews and it seemed fine. The perfume arrived exactly as described on the site and was well packaged (with a couple of freebie samples included). BUT - I paid extra for next day delivery. I ordered on a Thursday at about 15:00, so could excuse not getting it the very next day, but was a bit surprised to get an email from UKMail saying delivery wouldn't be until Monday between 14:15 - 15:15. When nothing had arrived by 15:40, I checked the delivery tracker and it showed the order as "delivered". Although I had been waiting in and knew no one had called, I live in a block of flats and it's not unknown for couriers to just leave parcels in the post room, which then disappear, so I was a bit concerned. Tried to call UKMail, but just ended up hanging on for 15 minutes. Sent an email via their website, but just an acknowledgement email response. Tried Twitter, but no response (not surprising judging from the number of other people complaining on there). The parcel did turn up at 16:40, by which time I was thoroughly pissed off. Shame Fragrance Expert are let down by their delivery company. I'll certainly use them again, but won't be bothering to pay extra for UKMail.