Over a year ago
I was skeptical of this perfume at first, but after trying it out, I'm hooked. The scent is fresh and invigorating, and it lasts all day without being overpowering.
Over a year ago
Ordered perfume on 16th Dec with expected delivery 20th. It arrived on 3rd Jan. I called, left a voicemail, emailed, tweeted and facebooked Fragrance Expert but didn't get a response until 3rd Jan. Ap... See more
Over a year ago
I have recently placed an order for Jean Paul Gautier; l'eau de toilette with Fragrance Expert. Unfortunately, as there was a delay in the specified delivery date, the company's Manager; Paul, whom I... See more
Over a year ago
Very good service. I've ordered more products already and was happy with them each time. Fast dispatch and delivery, genuine items arrive in well packaged. Once I was very lucky and got 2 little free... See more
I was skeptical of this perfume at first, but after trying it out, I'm hooked. The scent is fresh and invigorating, and it lasts all day without being overpowering.
Really pleased with the whole process from ordering to delivery as it was all so easy to do. They also have the price match indicator which are very important for me. My experience for shopping couldn't be much easier.
Ordered a perfume on Saturday got the delivered on Wednesday. Good deal with a free home delivery.Thanks FE.
The "That Summer Feeling" gift set is a delightful collection of summer essentials that radiates positivity, with a tropical fragrance that's simply invigorating, making it a perfect treat for the sunny season!
Ordered perfume on 16th Dec with expected delivery 20th. It arrived on 3rd Jan. I called, left a voicemail, emailed, tweeted and facebooked Fragrance Expert but didn't get a response until 3rd Jan. Apparently a delivery was attempted on 20th but nobody left a card. Eventually arrived 3rd Jan. Fragrance Expert contacted me the day it arrived and refunded me 10%. Product was good as was the price. Delivery was a disaster though.
I have recently placed an order for Jean Paul Gautier; l'eau de toilette with Fragrance Expert. Unfortunately, as there was a delay in the specified delivery date, the company's Manager; Paul, whom I liaised with on the telephone, was extremely kind, apologetic and sympathetic. He went out of his way to rectify the problem and said that he would arrange an overnight delivery to my house for the following day. He was certainly a man of his word, as I received the perfume as promised, along with a few added extra special gifts for the inconvenience caused. I am super impressed with the service I have received from the company and would certainly highly recommend their good value prices. Thank you Paul!!!
Fantastic service. Ordered Narciso Rodriguez perfume and body lotion on Tuesday and received this morning (Thursday). Exactly what I ordered and is gorgeous, and a great price. Thank you Fragrance Expert.
Ordered a perfume on Saturday got the delivered on Wednesday. You can tell immediately when you open the packaging that the goods are genuine so no need to be paranoid. Thanks fragrance expert!
Not a lot stars for those expert's, try better Notino or allbeauty.com for better value for less money. The seller depends on the costumer, not via versa .
Very good service. I've ordered more products already and was happy with them each time. Fast dispatch and delivery, genuine items arrive in well packaged. Once I was very lucky and got 2 little free samples. :-D I will definitely shop with Fragrance expert again
Deals in fakes. Please be careful guys and gals. If its too good to be true then it most definitely is (especially where this site is concerned). Returns are refunds policy is non existent and only benefits the seller.
Great service, great price. Would use again. Thank you.
I cannot recommend this perfumes store enough to fellow fragrance enthusiasts. It's a haven where you can indulge your senses and discover the perfect scent that reflects your individuality.
Purchased Armani code eau de toilette 200ml. Cost me £75. The fragrance is 100% fake . The lid of the bottle doesn't lock. Beware of this site.
I ordered a Molton Brown item, it arrived really quickly, is a genuine item and such a fabulous price. Will be using them again and would highly recommend the company.
Excellent service. Ordered on Tuesday and received Thursday. Genuine product. I do not know how they do it at that price but I will buy again. I bought Giogio Armani code 75 ml for less than £50.
Used this website before and had a really good experience. Tried to buy Prada Candy 80ml perfume yesterday. At the payment page it said the cost was 51 pounds. On the next screen, Santander pops up saying the page is asking for 5100 pounds! Tried again an hour later, same thing happened. I messaged Fragrance Expert but nobody has got back to me. Went on the website to try again today...perfume has now gone up to 62 pounds. Unacceptable customer service, really disappointed.
Ordered a bottle of Armani Diamonds Rose for a gift, I found it to be the cheapest around, using my reward points made it even cheaper. Excellent service & super fast delivery.
It says my order has been processing for the last entire week and they have not dispatched when their shipping policy is supposedly 48hours
order placed on Wednesday, arrived on Friday. emails to confirm despatch and delivery. excellent price, good service. This is what eComm should be like
Based on analysis of 15 reviews rated 1-2 stars for Fragrance expert
“Returns are refunds policy is non existent and only benefits the seller”
“Returns are refunds policy is non existent and only benefits the seller”
“The fragrance is 100% fake”
“The initial response from Fragrance Expert was quick and proper : they have sent a pre-paid envelope to return it and...”
“Unacceptable customer service, really disappointed”
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Fragrance Expert is an online retail platform specializing in a diverse range of fragrances, including perfumes and aftershaves for both men and women. The company offers a variety of products from well-known brands, featuring options such as gift sets and individual items at competitive prices. Customers can conveniently shop from the comfort of their homes, taking advantage of special offers and promotions, including free delivery and gifts at checkout. The target market for Fragrance Expert includes fragrance enthusiasts, gift shoppers, and individuals seeking affordable options for high-quality scents. The website enables users to search for products by brand and provides detailed descriptions to assist in the purchasing decision. Fragrance Expert is committed to enhancing the online shopping experience with a user-friendly interface and a focus on customer satisfaction.
Fragrance Expert receives high praise for its efficient service and competitive pricing, with many customers expressing satisfaction from the ordering process to delivery. Reviewers frequently highlight the quick turnaround, noting that perfumes often arrive within a few days, and appreciate the authenticity of the products. The "That Summer Feeling" gift set is particularly well-received, described as a delightful collection that evokes positivity. However, some consumers voice concerns regarding order processing delays, with a few reporting that their orders remained unshipped for over a week despite the stated 48-hour policy. Additionally, there are critical claims about the legitimacy of products, with accusations of counterfeit items and issues with the returns policy.
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