Fox Rent a Car

Great service and the car was incredible!

Easy check in at Phoenix airport They DO NOT provide much assistance in showing you the controls to the vehicle AT ALL. I had to go back to another attendant to figure out how to take the parking brake off! The first guy was VERY UNINTERESTED in helping in any way

Have used Fox twice now. Happy with service and cars. Was nervous but no longer.

Great service, relatively quick given that the LA location is busy. The only issue that I've experienced is that the communication/process for a small incident (rock to windshield) is NOT consistent between their roadside assistance and Fox procedures. Roadside assistance insisted I had to repair the vehicle before turning it in, costing me time and money (that I will get back with AMEX rental coverage). I turn it in and guess what... I didn't have to repair it myself, I could of exchanged it. But I couldn't get a hold of the location to ask the question and when I did get a hold of someone through their online chat, they referred me to roadside assistance... so either way it would have ended up the way that it did. I'm getting my money back, but just frustrating that I wasted time due to a lack of guidance and clarity from both Fox and their roadside assistance. BUT, in all other aspects, they were a pleasure doing business and was really quick in getting me a vehicle at a great price in the area. 4 stars for the lack of guidance/runaround but great in-person service/speediness. I hope that this serves as warning to people renting that a small incident (like rock to windshield) you don't have to spend your limited time to repair, but can exchange or drop off.

Great attitudes by the staff and making it super easy to pick up and drop off

Excelente servicio , y muy atentos gracias a la chica que habla español no recuerdo el nombre pero es una excelente persona y muy profesional …

Had a great experience with the rental of the Jeep Grand Cherokee.

Great customer service all the way around, the price and vehicle were really good too!

smooth, effortless process. Best rental experience in a long time

Quick. Excellent vehicle, new and clean.

Easy pick up in airport and return was very easy as well!

I had never even heard of Fox. When I flew in, they picked me up right away, and got me into my car very quickly. Very nice car as well. Then upon returning it it was just as easy. The shuttle bus drivers were very helpful both ways.

Fast check in/out, clean car, and great customer service!

Having booked through a independent website the difference between what I expected to pay and what I ended up paying was astronomical. Yes, I expect to pay for some add on extras but not that much. To add insult to injury having used some toll roads Fox charged me $15 dollars admin fee for each Toll. With 22 tolls ($47) that would have been $330 but they kindly only charged me for 6 costing $90. When queried the standard response 'Terms and Conditions' apply was the response

Overall happy with my experience renting a car with Fox. It would have been easier if they had a more streamlined check-in.

Great service. My preferred rental company in San Diego. Occasionally the wait is a little long with only one person at the desk. But getting the car at the lot is always fast and easy.

Initially, I had some reservations about choosing Fox Rental Car due to their location being further away compared to other rental services. The journey to reach them was a bit longer than expected, and admittedly, we did experience a delay in getting our car. However, these initial inconveniences were quickly overshadowed by the quality of service and vehicle we received. The car was not only in excellent condition, but it was also impeccably clean and had a pleasant interior scent. Although we didn’t need the car for an extended period, it provided us with a seamless and comfortable travel experience, which was particularly important as we were traveling with a child. I was especially impressed with the efficiency and ease of the car return process. The staff were commendable in their patience and clarity while explaining the refund process. The communication was straightforward and transparent, and we appreciated the reasonable refund we received on our credit card for the unused gas. Overall, our experience with Fox Rental Car turned out to be very positive. Their attention to vehicle quality and customer service has made us happy customers. We’d like to extend our thanks to the team for their professionalism and for making our travel experience smooth and enjoyable.

Excellent service. Car was great, and I manage to avoid all the crazy airport lines.

Fox team is always there for you! Great value and convenient in and out… My new go to in FL.

I had no problems at all, I got clean car with 0 issues.