Great place for parts and accessories
ALways a great place for parts and accessories. Website is easy to navigate. Parts easy to locate. And quick to despatch too. Will use again.
3.9
Great
124 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Fowlers Motorcycles has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
I bought a KTM with a warranty
I bought a KTM with a warranty. The bike's fuel pump failed while I was in France (in warranty period) and I wanted to ship it to Fowlers for warranty repair. Nobody will speak to you. Nobody responds to voice messages on their system. Nobody cares. Clearly they don't want to help in any way and they have ducked out of any warranty commitment.
Poor after service - warranty
I have been trying to get a few issues resolved under warranty with my Triumph Tiger 1200 GT Explorer. As many who read this will know, these are not cheap. Initially I had the bike booked in for the review to establish what the issues were and the warranty claim made. Over 7 weeks later, I cannot now even get hold of anyone, no replies to my e-mails etc. I know there is only one guy who looks after all warranty issues, but I cant even get hold of the service department (1hr 37mins and counting and I'm caller no 3 as we speak). The service so far has been less than anyone would hope having spent a significant amount on a vehicle. Some form of update/reply etc would be appreciated, but this is far from acceptable. Find a smaller dealer, you'll likely get some service which is better than NO service.
Thank you
A thank you to Tom and Dan for their assistance when buying my KTM DUKE 125 white from Fowlers. A nice easy purchase followed by a nice smooth ride back home over the Mendips without any rain (bonus). Many thanks again
Company details
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Contact info
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Website
fowlers.co.uk
All reviews
124 total • Write a review
Showing 11 - 20 of 120 reviews
J
Jerry
US
I went to Fowlers for a new bike
I went to Fowlers for a new bike , Josh Ford Triumph answered my call from that moment on it was plain sailing, Josh was professional, polite and willing to help with any offers that month. Josh was a real tonic and made everything look less stressful, thank you again.
Date of experience: September 12, 2024
NM
Non existent complaints procedure.
I tried to complain about an item I was sold. I sent a number of reminders but got no response at all despite making a complaint as per Fowlers complaints procedure. Very poor service. The one star is for their great showroom.
Date of experience: September 4, 2024
MJ
Mr Jones
US
Purchased a BMW 1250 GS
Purchased a BMW 1250 GS I was looked after by James Bruno I am in retail myself owning a car sales and cant begin to express how professional James was He kept me up to date and went above and beyond any expectations i had with nothing left to chance Defo Directorship quality staff Truly mad it a lovely experience Also Hats of to Louis in the clothing department who took care kitting myself and my partner out head to toe He even ordered items in for us People are quick to complain and not praise Outstanding experience from start to finish Also thanks again In love with the bike KR Dean
Date of experience: July 22, 2024
PB
I have used Fowlers for genuine parts…
I have used Fowlers for genuine parts several times and have never been disappointed, I have been amazed at the speed of pick and dispatch though. Order sun eve, on your doorstep tues (uk mainland for stocked parts) 10/10 👍🏻
Date of experience: July 15, 2024
NH
Very easy website and they are my go to…
Very easy website and they are my go to regarding parts for my KTMs thoroughly recommend them
Date of experience: June 18, 2024
NF
Found myself in a really bad situation…
Found myself in a really bad situation on a Thursday night, bike got knocked over by a neighbour snapping the kick stand. The bike was due to be part exchanged on Monday morning. Fowler's had the part in stock with sat delivery available. Delivered nice and early sat morning allowing me to get the bike sorted in time. Much appreciated 👌
Date of experience: June 15, 2024
BJ
Superb customer service
Superb customer service on parts from my Yammi. Not in country but they still arrived within a week. I am slightly biased as have had two bikes off them. Great service
Date of experience: June 4, 2024
ds
Excelent customer service …
I recently went to the Fowlers Honda team, Callum and Adrian could not have been more helpful, friendly and civil. A credit to the team and an example of exceptional customer service!
Date of experience: May 23, 2024
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