ONLINE STORES
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Not happy with customer service nevermind product!
I've not even received my items yet and I'm already wishing I'd not ordered from this company. After arranging a delivery day with me (telling me and it just so happened it was ok), I got a phone call only the day before advising they needed to cancel delivery as part of my order wasn't ready. I was understanding and agreeable, even saying it couldn't helped and let me know when they need to rearrange. Fast forward only 36 hours ish and on a Friday while working and unable to answer my mobile phone, they'd attempted to call me to tell me they'd arranged me for a 7am drop off the next Monday! Despite telling them this isn't suitable and giving them other days to choose from and telling them I'm physically unable to assist the driver (why they send one driver with such heavy items is beyond me) AND they'll not be able to park on my road at that time, they ignored me. Being told they'd tried to call me to arrange delivery and then reiterating I need to have physically able people to help and access to the property really wasn't helpful! If you're a company delivering such large items, why would you arrange delivery without having being able to speak with the customer! Customer service is dire. Makes me very worried for the product I'm likely to receive next week. Not bad for a company who couldn't fulfill its original order promise, had a customer advisor tell the customer they'd call next week to update and arrange delivery, as that's when they expect the items in stock and their website states some nonsense about delivery date and times being communicated so customers can 'plan their days better'. Don't make me laugh!
