Always a pleasure dealing with Forst…
Always a pleasure dealing with Forst and Matthew. Another machine successfully delivered and the team is very impressed with the trailed ST6D vs our traded in ST6P!
4.7
Excellent
141 reviews
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Review summary
Först Global is exceptionally well-rated by customers. Customers particularly appreciate service and quality.
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Based on reviews, created with AISee what reviewers are saying
Buying experience was great
Buying experience was great, extremely quick with responses and very knowledgeable about the machines (didn’t feel like he was reading the fact sheet as many do). Chipper was here amazingly quick and straight out to work and is wicked, complete game changer. Cheers Matt Smith
Very happy with the customer service…
Very happy with the customer service and knowledge Matt provided in purchasing our new ST6P.
Repair and service
Forst came to repair and service our chippers today. 1. They came the day after I called 2. Nothing was too much trouble 3. The engineer was polite and extremely helpful As always Forst service is 5 🌟
Company details
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Contact info
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Website
forstglobal.com
All reviews
141 total • Write a review
Showing 41 - 50 of 137 reviews
LS
We are based in DG7
We are based in DG7, nearest dealer 120 miles away! Requires an hydraulic filter and various other parts, emailed Forst Global twice, rang twice, NO response to either, which is useless, should have bought another make.
Date of experience: August 23, 2023
KH
Solving the unsolvable
Had a very hard to spot issue with the chipper that had caused problem after problem, after exhausting what could be achieved down the phone the guys sent out an incredibly knowledgeable technician who soon identified a bit to much vibration in one worn part that led him to check an area not usually associated with the issues we was experiencing but in doing so solved the problem, & had us back up & running at full capacity, I’m yet to have a problem these guys can’t collectively solve, if the product Först offer doesn’t wow you enough, then the after sale customer support service will blow you away Thank you once again James, AJ & your amazing team
Date of experience: July 17, 2023
SP
Excellent services from the guys
Excellent services from the guys , very knowledgeable & parts the next day Cant help you enough
Date of experience: June 6, 2023
O
Oliver
US
Couldn't ask for better service
From start to finish, everyone we dealt with was fantastic. We literally couldn't fault them. Professional, polite and punctual (when bringing a chipper to our site for a demo). We would highly recommend and we will definitely be using them again.
Date of experience: June 5, 2023
AD
New ST6p HD is great.
Straightforward deal done at the Arb show with a trade in on our ST6p for the new ST6p HD. The new machine is working out well. Forst customer backup has always been excellent to keep us chipping.
Date of experience: March 7, 2023
RC
Great experience
Really good communication from forst team, helpful and happy. Pleasure to deal with.
Date of experience: March 6, 2023
TP
2nd machine ordered from forst and they…
2nd machine ordered from forst and they are a pleasure to deal with for everything from sales, service and backup. Always by your side for anything and will use them forever more!
Date of experience: December 19, 2022
MS
poor after sales and service
Unfortunately, we seem to be the only company who rarely gets a phone call back when leaving messages. Most of our parts deliveries have either been forgotten about or are sent incorrect and for a company who prides themselves on support we feel we have been completely let down in every way. We seem to be in a black spot for getting any Forst approved company to come to our yard to service our machine as it took us nearly 4 months to finally get it arranged, when they finally did do, they were very knowledgeable and provided a great service, thanks Hodgsons tool hire. But overall, I rate Forst aftersales and back up as poor.
Date of experience: October 26, 2022
JA
Great machine shame salesman had left.
Great machine. There was a lack of communication when machine was ready as Russel had left the company who I bought the chipper through. He also said he would be chucking me in a protos helmet that I did not receive ether. Machine took approx 6 month from order to receiving it.
Date of experience: June 9, 2022
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