Fantastic company and good price.
Fantastic company and good price.
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3.7
Great
1,000 reviews
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Review summary
PLAY airlines has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Claim duurt eeeeeeuwen!
Met Play gevlogen naar Hamilton (Toronto). Prima vlucht. Terugvlucht was geannuleerd. Konden gratis omgeboekt worden naar een vlucht 2 dagen later. Kosten voor hotel/eten enz. konden we later declareren. De terugvlucht was op 2 februari. We zouden binnen 6 tot 8 weken terugbetaald worden. Na 10 weken een reactie gekregen dat we de bonnen moeten toevoegen en dat ze dan met een uitslag zouden komen. Dit terwijl de bonnen ook al in de eerdere aanvraag zaten. Vervolgens in de 12e week een mail ontvangen dat we recht hebben op een bedrag en dat het binnen 2 à 3 weken terug zouden krijgen. Daarna meerdere mails gestuurd maar niks vernomen. Inmiddels zitten we in week 25 en heb ik nog niks ontvangen. Lekkere maatschappij, op het randje van Faillisement denk ik.
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Very decent Flight company for a low…
Very decent Flight company for a low cost one. Always nice flight attendants and not much of delays and last minute changes as you often find in other low cost companies!
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Play is fine BUT
Play is fine BUT: the ‘low-cost’ publicity is annoying because it isn’t really that low cost, Also, in that venue it is almost inhumane that you don’t even offer water to passengers.
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Company details
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Website
flyplay.com
All reviews
1,000 total • Write a review
Showing 21 - 30 of 996 reviews
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Extremely Disappointed – Discriminatory and Unprofessional Behavior
I am deeply shocked and disappointed by the racist behavior we experienced at the check-in counter. As Indian passengers holding valid Schengen visas, we were treated with blatant disrespect and prejudice by the airline staff. We were unjustly asked to leave the counter without any clear explanation and were ultimately denied boarding, despite having all valid documentation and fulfilling every travel requirement. The staff were extremely rude, dismissive, and made us feel humiliated in front of other passengers. It was evident that we were being singled out based on our nationality. Such behavior is completely unacceptable and reflects poorly on the airline's values and training. Discrimination has no place in the travel industry—or anywhere else. We demand a thorough investigation into this incident and expect accountability for the staff involved. I strongly urge others, especially travelers from diverse backgrounds, to be cautious when booking with this airline.
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SF
I fly play quite often because I travel…
I fly play quite often because I travel to Europe at least quarterly. I find the aircraft to be very nice. It’s new. I trust Airbus over Boeing so I’m very happy with that. The cabin crew is always very helpful very pleasant and I love their uniforms.
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LR
The staff were all amazing
The staff were all amazing. The prices for snacks were certainly fair. My one complaint is, the flight was soooooo boring. No movies or tvs. They need to consider offering wifi, even if they charge for it.
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RG
The pilots are real professionals
The pilots are real professionals, I have flown with different airlines, but I have never seen such a marginal landing of an airplane, these are truly professional pilots. boarding is very fast. flight attendants are very polite and beautiful.
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TR
You get what you pay for
You get what you pay for and it ir a low price company
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DM
Disappointing
Staff onboard were as always fantastic. The seats are from an old 1980s bus. No screen for entertainment in this day and age. $3:50 for a small tea/coffee, no wonder you are pulling out of North America. Here's a hint of "free" advice look to Ryanair and learn. Sorry but I have got burned by play to often.
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D
I like flying with this company.
I like flying with this company. They are for most flights on time and have very good service both for boarding and on board. However, what irritates me are long ques to check-in and baggage drop in airports like Malaga and Barcelona. And too often just 2 of 4 desks manned. That said.... It is some time I have needed to fly this leg so it might be better now. If so I would give them 5 stars. Is the in flight service expensive? Sure, but so is the same service in any other air company I need to travel with. I recommend them if you need to fly to and from Iceland. I use them when ever I have the option.
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