Lack of communication and organisation.
Lack of communication and organisation. Although overall we are pleased with our summerhouse, the process was very frustrating and we shall not be using them again, for anything. - Severe lack of communication - Drivers and staff turning up without telling us a time - Front door window cracked on arrival - Faulty latch on door - Told different things by different staff - Paid for treatment, only to be told by builders they weren't aware they were doing it - Was told base was ok for the summer house to be put up, but builders said otherwise. Which meant it's not square and concrete is sticking out at the front. If communication was better, we would have fixed the base before builders arrived. - Cracked window and latch fixed today, but guy left glue everywhere over the seams, so smudged window and we had to clean it all..lazy. - quality of wood suspect, as already starting to split (we've only had it 2 weeks) - aftercare team not replied back to my email - Only 1 year warranty which is appauling As I said, we are pleased with the summerhouse overall. But considering how much we spent we would have assumed the quality and the communication would have been a lot better. It felt like none of the staff really had a clue what was going on. The only positive experience was the guys who built the summerhouse, both friendly and had it up in half a day.
