very helpful
Great product and very helpful when I had a problem with the courier
Fashion Friendly
Reviews 75•
2.9
Fashion & Beauty2.9
Average
75 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
⭐
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
2.9
Average
75 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Fashion Friendly has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
I ordered two jumpers back in march 25
I ordered two jumpers back in march 25, money was taken. Out of my account, no jumpers arrived, no email off them. So expensive to call them. Don't touch this business.
So far pleased with my choice ( will…
So far pleased with my choice ( will see what happens when it’s washed,) pleased with delivery it came a day early ,I went to order another But the. Colour I wanted came up as another colour and the price had gone up Overall yes I’ve given3 stars
I was disapointed that my order took so…
I was disapointed that my order took so long to be despatched, and although it arrived "in tact" the packaging was poor and could easily have been opened by an opportunist. I used an advert in a magazine, but I will not use the compony again.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
fashionfriendly.uk.com
All reviews
75 total • Write a review
Showing 21 - 30 of 71 reviews
MS
CUSTOMER SERVICE AT IT'S WORST
Received the 3 skirts but fabric described as polyester was like crimpelene with a loose open weave, on walking in them they clung to my legs after a short while and crackled when I took them off just like Bri Nylon used too. Returned at my expense, signed for at Driffield on the 1st of August, now 5pm on the 17th and no refund. Phoned after a week with order number to see when refund would be made, told it usually takes 2 weeks. It's only when you get the order from the magazine advert that the invoice states on the back that a refund can take up to 28 days!!!!!!!!!!!!! Emailed, with order number this morning 17th to ask for refund today, no reply, no refund. I NOW APPRECIATE WHERE STAFF RESOURCES ARE ALLOCATED IN THIS COMPANY. Just wish I had read the reviews before ordering it looks like the management of this company have lost their grip. In a recession it's a short journey from success to bankruptcy if you alienate customers.
Date of experience: August 17, 2022
TA
FASHION UNFRIENDLY LIARS
I ordered 2 Kaftans from Fashion Friendly on the 1st Aug 2022.16 days later, no delivery, no communication, nothing. I called on the 17th and asked for an explanation. Was told Yodel had tried to deliver the items 3 times without success. I was given the option of putting in a new order or a refund. I chose to try to collect from Yodel themselves, as they were only 2 miles away. Walked there only to be told they were unable to locate the parcel. Did they even have it in the 1st place? Someone is lying here - Fashion Friendly have no clear idea of how to deliver the items they advertise. I didn't want to choose between 2 liars, so I asked for a refund. This piece of junk company did not inform me of the delays even though they had my email address. DO NOT ORDER ANYTHING FROM FASHION FRIENDLY YOU WILL BE TREATED LIKE DIRT.
Date of experience: August 17, 2022
LL
Good value and quality kaftans
Since November 2021 I've ordered a number of kaftans for my elderly mother-in-law and they've always arrived promptly and are well made. She's very happy with them. :)
Date of experience: March 10, 2022
B
Barrie
US
Ordered my mum a fleese zip up gown …
Ordered my mum a fleese zip up gown January 2nd not received it or a reply after I wrote a email to them asking how long this item would be wish I read the review before ordering will not use them again and would advise other to use another shopping site too they was quick enough to take money from my bank but not good enough to send the goods
Date of experience: January 25, 2022
LC
I ordered something for Christmas
I ordered something for Christmas, paid £9.99 for express delivery as it was a present and I’m still waiting. I did try to contact them by email on 2 January to see where my order is, NO reply. So almost £70 I’ve lost, will you ever contact me FASHION FRIENDLY?
Date of experience: January 18, 2022
MM
I ordered 3 posture bras on offer at…
I ordered 3 posture bras on offer at £27 plus reduced p&p of £2.99 using a media code in a magazine. The bras arrived quickly but were awful quality and fit, so returned them, signed for, at my expense. Refunded quickly with £24. I rang to query this and was told the bras were £8 on their system and delivery is ALWAYS £5.99. LIES! I had to keep repeating the offer and codes I used for ordering and was promised the remaining £3 to be refunded immediately. 10 days later needless to say there has been NO refund. I will contact them again, and also contact Trading Standards as this is obviously a good money earner for them. Appalling. Never again. Do Not buy from these people! Note: refund finally received following this review
Date of experience: January 2, 2022
V
Valerie
US
Poor quality rubbish
Ordered slippers in size 5, they are marked size 5 but are definitely not a 5 and they crush my feet. Ordered a velour kaftan, very poorly made from extremely thin material, nothing like the blue shown in the website more of a teal colour, zip is only halfway down the front and the remaining seam below to the hem is all gathered up. The interface on the neckline is not sewn down so this stands up when you put it on over your head. The "snood" I ordered turned out to be just a neck muffle/scarf and not a snood at all. All in all there was only one item in the order which was reasonable and the rest only fit for the bin. Definitely will not be ordering from this company again
Date of experience: December 23, 2021
Mj
Worse company I’ve ever dealt with !!
Ordered two dressing gown as gifts ,open on it was appalling so sent both back the same day ,got proof of posting etc and waited for my refund ,it’s now 2weeks since they got them as I tracked the delivery to their Driffield site ,so now they have the goods back and my money !they don’t answer the phone and despite several e mails I still haven’t been refunded ,I’m 82 yrs old and disabled ,the company are a disgrace ,never again !
Date of experience: December 1, 2021
VT
The items I bought don't fit and I…
The items I bought don't fit and I would like to exchange them for a larger size. How do I do that? Thanks 10100WH136DD
Date of experience: November 24, 2021
GO
Awful, just AWFUL!
Ordered a velour robe after spotting an ad, in the TV Times. It arrived speedily but I didn't even get as far as removing it from the bag, as the quality was appalling - lightweight and flimsy. Can't believe I actually paid £5.99 for p&p and now have to foot the bill for the return postage as well. Will definitely avoid this company in the future - and recommend that others do too!
Date of experience: October 21, 2021
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