very helpful
Great product and very helpful when I had a problem with the courier
Fashion Friendly
Reviews 75•
2.9
Fashion & Beauty2.9
Average
75 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
⭐
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
2.9
Average
75 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Fashion Friendly has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
I ordered two jumpers back in march 25
I ordered two jumpers back in march 25, money was taken. Out of my account, no jumpers arrived, no email off them. So expensive to call them. Don't touch this business.
So far pleased with my choice ( will…
So far pleased with my choice ( will see what happens when it’s washed,) pleased with delivery it came a day early ,I went to order another But the. Colour I wanted came up as another colour and the price had gone up Overall yes I’ve given3 stars
I was disapointed that my order took so…
I was disapointed that my order took so long to be despatched, and although it arrived "in tact" the packaging was poor and could easily have been opened by an opportunist. I used an advert in a magazine, but I will not use the compony again.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
fashionfriendly.uk.com
All reviews
75 total • Write a review
Showing 11 - 20 of 71 reviews
CW
If I could give a minus star I would
If I could give a minus star I would. Absolutely abysmal service. Ordered 4skirts from them.5/5/23. After repeatedly trying to contact them, they say a delivery was attempted 9/5/23 and was refused! Since then I have not been able to get any reply to emails. It’s a guessing game as to whether I receive the goods or refund. And seeing as they advertise on most women’s magazines I think it’s ridiculous.
Date of experience: May 19, 2023
G
Guest
US
Very Mixed Bag
My wife ordered four pairs of trousers on a single order - all size 24, length 25". Black navy and grey pairs all supllied as requested, but paper labels showed size 20 on two pairs, while cloth labels on garments showed correct details. The final pair in colour mink never came close. Size was size 16 with a leg measurement of 27". As this is is so fundamentally wrong through no fault of my wife's, there is no reason why she should have to pay the return postage.
Date of experience: May 3, 2023
ph
Ordered a Kaftan but sizing way way out
Ordered a Kaftan but the sizing is enormous - why no chest measurements given just the length. If chest measurement given I would have ordered the 12/14. 16 is my normal but 16/18 size is huge. So seriously it is your fault!! Why can you not be like other companies and exchange for a smaller size for free. The postage is exorbitant - so I paid £17.50 for the garment (with discount) then £10.44 postage/return - Trading Standards should be made aware of this company's policy.
Date of experience: March 9, 2023
PA
My girlfriend is a customer of this…
My girlfriend is a customer of this company and therefore will write the review. I really can't understand the negative reviews, I have used this place a number of times and have found nothing wrong with the items I've bought, the clothes are in good condition, the shoes are great, at Christmas time I bought gorgeous toffee shortbread and fudge for presents which everyone loved. They also send you free gifts in the form of lovely bags or watches if you spend enough which I always do. The only problem I've found is they haven't replied to the emails I've sent them but I tracked down their phone number and the lady who answered dealt with my issue straight away. The number I used was 01377 249889, it belongs to Healthy Living Direct but Fashion Friendly is affiliated with them.
Date of experience: March 1, 2023
SW
S Webb
US
Not true to size
After spotting the advert in a TV mag ordered 3 front fastening bras as thought they would be perfect for me to put on due to mobility problems,unfortunately didn't get very far as the sizes are not as described so way to small.I have been measured properly so know my size,you also have to pay postage back which I think is wrong when the item is wrongfully described plus side very quick delivery. Have returned but no refund.Have now received refund for goods but not the 5.99 postage.Have now had the 5.99 refunded.Thank you.
Date of experience: February 22, 2023
pg
Thfed up sending a massive of mail. I dont wantis company bombard you with mail
This company bombard you with mail. 2 to 4 times a week. I'm sick off them
Date of experience: January 23, 2023
JM
I were on the verge of ordering a…
I were on the verge of ordering a velour kaftan that were advertised in a magazine , but , thought it best to check out reviews for the company first . I’m SO GLAD that I did because after reading the terrible reviews for this awful company I decided to KEEP CLEAR. ! ! Why do companies run their business so badly , they have lost a customer in myself because of it . THINK THIS COMPANY NEEDS A GOOD KICK UP THE BACKSIDE ! ! ! ‘ ! ! !
Date of experience: December 8, 2022
DA
Customer service is terrible!
Customer service is terrible!! Dont answer / reply and then cant be bothered to help. ** Keep away*** I ordered a kaftan for my mum on 19th Aug. it was never delivered. I followed up with a call and after lots of transferring got to customer service department. They said originally, they couldn't find the order and then when I said it was on my credit card statement they said they would look into and call me back. Well today after no calls I called them back and was told by a really unhappy man this was discontinued in Sept and I would of got my money back. I told him I had up my Credit card transaction up on screen and it was not on there; even offering to send a copy but no his response you will need to check with the bank!! They will not tell me anything I can't see but he would not listen!! This service is a joke!!! Please steer clear!!!
Date of experience: November 4, 2022
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