EZ Car Care Reviews

Good products, but no customer service. My order hasn't turned up, I can't e mail it keeps getting bounced back, no answer on the phone number I have found, and no customer support on the website. They've had £70 off me and no order. Won't be using them again.

Terrible dispatch time and customer service the products are average

Order 413304 Failed to meet again delivery statement of 2-3 working days.

Shocking wish I’d read the reviews on here been ringing the telephone number for 2 days now as it’s almost 2 weeks since placing order. Sent email/messenger and nothing Won’t be ordering feck all of these again. How have they actually not gone bust

Great products and great value for price but the delivery time was shocking. I had to wait 10 days for my stuff to be shipped.

Poor customer service. Phone just rings and rings. Paid for expedited delivery. Ten days and not left their site. Avoid. Avoid. Avoid.

I paid extra for delivery it took nearly 2 weeks and now communication from them and when it did turn up I was missing a bottle I would never use them again.

Bought from this company many times and the product is good, however the dispatch and delivery of said product is abysmal. Not only comments on here about dispatch and delivery is all over there social media pages too.

Paid extra for delievery and still took double the amount of time to deliver despite tracking stating awaiitng package, That aside the products are poor. I got the window and panel wipe as i saw it was alcohol based and another company i usually get it off has alcohol with its window cleaner too and its amazing so i thought i was grab a steal for the 5L as cheap as it was...BUt now i see why it was cheap, it really is basic in terms of cleaning. I am glad i only tried the one product instead of order the many i was going too.

Great products & service at fair prices

1st and last order with this lot. Absolutely a joke I have rang the 0161 number for days and constantly rings out. Been waiting since 20th when it said 48hr tracked delivery. Who ever runs this company needs gone and someone who can lead a great product from start to finish.

EZ are always offering discounts, the liquid shampoo is listed at £28 full price yet it's sold in the range for £6, the deals you see online are just there to make you think you're getting a deal of a premium product but you're better of getting Demon Shine

I will never rent from them again, I don’t recommend it. Poor management, poor communication, 0 care for customers and they tried to charge me for a scratch 300£ that I never done it on the alloy of the car, now they are trying to get the money from the deposit that I paid. “ A manager will call you back”, nobody called me, I have disputed the transaction with my bank. Nobody answered on emergency phone number!!!! Try to stay away from this company! Not worth you time and money

Myself and my partner have used these products for years, all of a sudden when using the citrus pre wash this caused major damage to my car. being to "acidic" caused the product to BURN aspects of my car, for example the window frames, the window edges and door handles. I had used the product the same we have done since ever ordering from this brand, we ordered 3x new batches of pre wash last week. once arrived we used the product on the weekend, in dry but cloudy conditions so the car had no sun or any heat on it. and the pre-wash was applied as usual, however once washed off it left a stain and acidic burn to areas of my car. Photo evidence has been supplied to the company as well as the order number, however no update as of now. my only option is to vinyl wrap the parts of the car that is damaged, however this is not cheap and is not a cheap car. expecting a professional and correct outcome since we have used this company for a while now and never faulted them until now.

Sadly a really poor & sub-standard service provider. 2 weeks have passed since placing order for in stock items to be sent Royal Mail 48hr delivery. Still nothing delivered. No updates, no customer service telephone pick-up, no email response. Come on Notso’ezcarcare. SORT THIS UNSATISFACTORY SERVICE OUT!

Product not arrived and it’s been 5 days. Take a look at all the negative reviews before using this company. Even if these are the best car cleaning products, which I do not know as I have not received my order is it really worth the hassle…?!

Absolutely ridiculous customer service. Have been waiting 5 days for my order. Told to check the tracking app called ‘ shop ‘ doesn’t update during delivery status. Tried to call over 10 times in the last 2 days. sent numerous e-mails. And not a single response. Never dealt with such a bad company. won’t be ordering again.

Don't believe that they will deliver in 24 to 48hrs 10 days and still waiting.

Shocking service, delivery time and communication. 7 days from order and it still hasn’t shipped. It’s just unacceptable in today’s retail environment. I can get things from china quicker! I Emailed asking for an estimated time frame and was told we’re working on your order and will update when it ships- I already know that!!! Tell me when you’re going to ship!! The fact there’s no communication that there’s a delay is just bad service. I’ve unsubscribed from their SPAM emails and I still get emails. I’ve reported them to the information commissioner under GDPR.

I placed an order that should have been delivered within 48 hours. So on day four I still haven't received my order... I messaged through FB messenger which replied with an auto response saying it wasn't monitoring messages. It gave a tele number, you've guessed it, no one ever answers.. I then tried emailing giving my order number etc etc.. I got a message back saying thier 3rd part dispatching people had damaged the shipment and were waiting to be re-stocked. Ot alternatively I could be refunded... I've asked for a refund now everyday for a week and still they do no acnowlede my email and obviously no refund! Do not give them business as they can't be trusted!! When I've looked at the other trust pilot reviews, it seems I'm not the only one to have issues! Terrible customer service!