EZ Car Care Reviews

Paid for my products and 2-3 day delivery. Waited over 2 weeks and nothing. Tried to contact them via email and phone again no response via email and they never answer the phone no matter what time of day you try calling. I have had to go to my bank to try and reclaim my money back. Terrible customer service. Never using again.

Unfortunately this is a shambles of a company when it comes to the deliveries and customer service dealing with issues. They outsource deliveries via Amazon. You’d have thought this would mean a good delivery service! Well as you can see it isn’t. So this delivery arrived missing a bottle and a couple of trigger sprays. This was on the 31st of May. I’ve chased, chased and have got nowhere. The same automated emails asking for feedback when replied to, then get ignored after the initial response. Buyer beware is all I say. I’m going to have to raise a credit card dispute to sort out my issue.

No.goods sent last 3 weeks still waiting no calls answer .. no e mail reply.. blocked me on all social media as wrote comments and they delete them false tracking numbers .... going through bank to get my money back now absolutely cowboys ....

Stay clear nothing has been sent Product hasn’t been sent no customer service at all the to ring them no answer and now reply’s to emails shocking service will be reporting to my bank.

still waiting for order 2 weeks on, no response from them via phone, email, or messenger, 1st time ordering and the last!

No answer no email returns no package been waiting 3 week usless messers should be investigated

Great products. Ordered, Liquid- Ceramic Shampoo 2.5ltr Chromance 5ltr. Delivery wasn't quick but expected due to demand. Be patient people. Used as directed on each product and my old P38 Range Rover is gleaming and with little effort. Pre washed the RR before and then used the liquid ceramic shampoo, dried off and the used the Chromance to enhance the shine. Wonderful stuff. Highly recommend.

Only half the delivery arrived, despite the premium rate delivery payment. I have had one email replied to, impossible to get someone to speak to. Will never use them again - loads of reviews with people in the same boat - AVOID THEM

Ordered a bundle pack from this company on the 5th of June 2025 the items took almost two weeks to arrive despite paying for 2-3 day delivery service and the company being literally 20 miles from my home address Finally when it arrived the bundle was found to be incomplete!! During this process I contacted the company 4x via email receiving just one reply and numerous attempts to contact via phone were completely fruitless. The reason I gave one star was purely based on the fact that the product is actually good but the customer care is absolutely disgraceful and probably the worst I have ever encountered and for that very important reason and in all good conscience could not recommend them nor will I ever do business with them again.

I placed a order with this company over a week ago which said delivery 48 royal mail. Never got a confirmation email and when I sent them emails they were sent back to me.i have ordered from this company before and never had a problem. Today I contacted paypal to open a dispute and eventually received a email off them 20 minutes ago. I also rang them this morning could not get a answer. I would think twice before placing another order.

Absolutely Awful service, orders placed and confirmed on the 7th of June. Still waiting on items. Emailed their contact email last week, no reply. Avoid..

Never received the product I ordered. Never got a refund. Email address was fake as was the supposed customer care phone number. This is a scam company selling products they don't have. Impossible to communicate with anyone from the company.

2 weeks and still not recieved order. Have started using Amazon to deliver and they have taken my order on a trip of England. Delivery address in Merseyside so Amazon have picked it up in st Helen’s and taken it to Birmingham before canceling delivery. Have ordered before and Royal Mail delivered the next day after dispatch. Doubt I will be ordering again.

Absolute terrible company take your money and have to wait weeks for product But Wait when you wait for weeks nothing turns up when you email no one gets back to you when you exhaust every Avenue nobody gets back to you so what you have to do go through PayPal and get a refund this company in my mind is spent go somewhere else they are much much better companies than this EZ car care no communication between them and the customer no emails there's absolutely nothing to try and tell the customer that their product is on the way or they've had a problem with the supplier they haven't even tried to make up an excuse they just ignore people...😳 guys get rid of this company they are useless they've lost probably about 50 or 60 people so far that I know I've worned them all not to go with this company now and that a year turns out to be quite a bit of profit for EZ especially what they used to spend but not anymore EZ car care dead 💀💀💀

I'm an independent car detailing expert and I was recommended this website and products by another detailer, I ordered ceramic wax 2 weeks in advance of 2 jobs I had booked in paid £4:50 delivery which stated it would be delivered within 3 to 5 working days, 20 days later and still no delivery, it took a scathing Email to the company RE: delivery time and suddenly it had been shipped... as an independent car detailer this is unacceptable as everything i order is time sensitive, I will look elsewhere in future for my detailing products.

Great products, when they eventually get delivered. Last order was received 6/6 and had several bottles missing from the order. Several emails to chase this up get ignored and no one answers the phone when you call. Terrible customer service,shame really as I have used these products for a while and now will likely go elsewhere. I will also be contacting my bank to raise a payment dispute due to the unfulfilled order.

Rating as a one star as I can’t use zero. I ordered on 31st May with 3 to 5 day delivery. As of 20th June, nothing has been delivered. I did get a notification saying that something had shipped and then a few hours later a notification saying that my delivery was damaged in transit since then There has been no contact. I have tried to call several times and have sent several emails. The phone just rings out emails bounce. Genuinely beginning to think that this is a scam. If it wasn’t for the fact that one of my mates has used them for years I would never have tried them. For any would be new customers, my advice is don’t. They clearly can cannot deliver products or keep to any sort of normal business operating standards.

EZ Car Care appear to be incapable of responding to calls or emails. I placed a reasonably large order which failed to be delivered was damaged in transit, I have had no communications from EZ Car Care and the only way I found out the package wasn't going to be delivered was through the courier. I placed my order 2 weeks ago and have not had any signs that my order is on its way to me.

If you're reading this review, please for the love of god, save yourself the hassle and shop elsewhere. With all the social media ads, you would think they are the real deal, trust me, they are not. From initial ordering, to receiving was over 3 weeks with no attempt from the company to inform of delay. I contacted them via email to be told they have a high demand of orders and they are doing their best, which is fine. However, when the items arrived, items missing from the order. Now trying to contact these clowns is another story. Email, nope, telephone, just rings out, Facebook & Instagram, forget about it. YOU HAVE BEEN WARNED!!!!!!!

Possible Scam. Wish I'd read the reviews before placing an order. Only communication received is email of order confirmation. Over 2 weeks and no delivery. Phone calls are not answered.