EYG Home Improvements

We had our windows replaced at the beginning of October and while the windows were fitted well one of the guys took it on himself to smash open the Victorian sash window boxes in the bedroom, using a screwdriver and hammer, and remove the iron weights, they replaced the wooden edge of the box with a upvc panel to effectively hide the damage. We wouldn't have known about it except it was all caught on CCTV including the bit at the end where he tells his colleague we'd never ever know he'd done it. We've been left feeling incredibly uncomfortable in our own home, uneasy that someone would do something like this without our knowledge and seemingly without reason. The sash weights had been there since 1893 and were removed without a word and without permission. When we contacted the company we were informed that it is standard practice to remove the old window parts when replacing a window and were asked, quite ridiculously, if we would like the weights back because they still had them... or perhaps the old upvc windows since those were also removed. The frames aren't part of the old upvc windows that we had replaced and we’d specifically requested the box frames be left intact, as it says on the surveyors notes. The first person we spoke to at the company gave a false name, the second person was the installations manager who was so rude, sarcastic and unhelpful that he successfully got their number blocked. We then contacted the police to try to get it resolved and were assured the company would write an apology and we were happy for that to happen, the matter would have been closed, until the apology arrived and it’s an apology for them doing their job and not for the theft or the behaviour of the employee or the attitude of the installations manager. On their own those weights are worthless but if you collect enough of them you have a nice value in scrap weight. If you've had windows replaced by this company I advise checking the frames to see if they've done the same to your Victorian home. Given two stars because as a wheelchair user and homebound I feel betrayed and left feeling vulnerable, like I can no longer trust workmen to get on with their job when working in my home. The trust is broken.

Paul and Andy did a great job fitting windows and doors to our property. Worked very hard. No mess left. Would definitely recommend!

Very good straight forward service...especially considering the year everyone has had...from start to finish...would definitely use EYG again...

Order took 10 weeks more than advised, I had to telephone head office & local office & the survior more than 15 times to get the ordered sorted in Augusta which was two months after agreed sale date and further two more month until installation date; several emails were ignored by installation team when asked for earlier installation date; installation damaged wired door bell and only wireless door bell was offered instead of repairing original door bell; laminate strip was damaged and was asked to find replacement myself; different installer came two days later as door was very stiff to open and close; advised by previous installer that it will loosen as time goes by; spy hole was not fitted as agreed on sale and installed two days later; no apology what so ever by installation team.

Just had Greg and Luke to replace our fascias and guttering. They made an excellent job, were very pleasant and would recommend them to anyone.

Just had Mark and Damien fit patio doors . Very pleased with their work and found them to be very pleasant and well mannered......I highly recommend them

Brilliant service from EYG. Friendly engineer on the day of installation completely aware of Covid distancing. Excellent product. Would not have any problems recommending EYG to anyone. Top class company.

Throughout the whole process from surveying to completion we could not be happier. Mick, Ash and Andrew turned up this morning to replace all of our windows and doors. We had been told that the task would take 4 days. Mick reckoned that he could do it in 2. In the event, the team arrived at 7.20 am and left just after 5 pm - job done. They were polite and professional at all times. They worked through without a break and cleaned up as they went along. They made virtually no mess in the house. At the end of the task, they removed all of the detritus and even swept the path before they left. All 3 are a tremendous advert for EYG.. We would definitely recommend EYG.

I had two bay windows fitted the day before after waiting and moving stuff around for them to work then phone to say that the fitter was sick with food pioning they came the next day i asked if ok, he did not know what i was talking about should have know what the mangers were like but one was good,they did not have doors for kitchen had to wait 2 more weeks then they came and fitted it when i looked many of the bricks they cut were out of place looked like a child had done it,sad thing the to fitter were very friendly which made it hard to ring eyg to complain ,to add to all the frame was not what we wanted one week later they came and staghtened the bricks but the manager came around said that i sign so it was my fault? Next some upper manager ask if i would pay my bill i was not happy kept saying i signed butit was not what i had asked for then out of the blue he said we will have to go to court that made me fell so mad, so i said in anger i will have to Speak with lincs fm then told me not to treated him it was like Talking to gansteres so i put the phone down block them from ringing my Home i thougt this was well established company our friends had recommened them . Dont know out come watch this space for more cow boy tales of Big Bullys

New Front Door Just had front door fitted very happy. lovely door looks great, fitters very polite and did a great job, have had this company before at a former property and will be using them again

The fitter of the windows was approachable and very efficient in his work. Would recommend EYG for anyone wanting new windows.

Fitted my gutters did a really nice job . However when I discovered they had done something to my neighbours gutters I had a terrible time trying to get someone to fix what they had done . So yes they can do the job but once the jobs done its a case of out of sight out of mind. Shame really

I am really really pleased with my 4 new windows - the windows look good, and the installation was as arranged, quick and very tidy. And really good workmanship too - both the exterior and interior finishing around the windows. Really Good Job!

The saga continues. Over a year on I am sitting here in my conservatory with buckets to catch the leaks. They came about 2 weeks ago to ‘fix the problem’ but as soon as it rained the leaks were still there. Give them credit I ring them, they come out to ‘fix it’ but they don’t. How much do they expect me to put up with. How would they like to sit with buckets in their conservatory catching leaks. As it goes won’t be able to put up Christmas decorations because of disruption. All I want is it to be fixed........PLEASE!

After quite a lot of hassle getting the doors right with EYG. I have to say I’m so pleased with my new doors. Paul and Andy the fitters we’re prompt on arrival time, very friendly and professional and have done an amazing job. I thought we would have to touch up paint work etc... but they have done a superb finish and cleaned up after so I have nothing to do. Very happy. Mrs Dearing

After having disasters with self employed Bricklayers, 1st one was a wide boy, the second fell of a ladder and fractured his spine (ouch) after only getting to floor level. EYG agreed to do the brick work, which was pricey but well done considering reclaimed bricks were used to match 1861 cottage. When the windows and doors came well pleased with the mid oak finish and quality of the product. The only downside was the time it took to get the Brickies over from Hull but they were really friendly and professional as where the double glazing fitters. Downside didn't wear masks for covid regs whilst working.

We had 2 doors and 2 windows fitted at the beginning of this week by Lewis and Liam. They have done an excellent job, they were polite, friendly and very tidy, thank you very much. Also thanks to Alan the salesman who was very helpful and friendly too.

Extremely happy with new Windows have had lovely comments from neighbours as to how nice they look. The fitters have done a great job, no decorating or tiling to do, and they cleaned up well after themselves. Would highly recommend.

Eyg have just finished doing quite a bit of work on our bungalow- and we are very pleased with it all. Their fitters have all been polite and all worked very hard to get the jobs finished. The last 2, Gary and Jack, erected our porch during a day of torrential rain. They were wet through but never complained and have done an excellent job. Can’t fault them anywhere- a really good company who we will recommend to all. Mr & Mrs Bowler.

There was a delay in the survey of 2 weeks and the porch was constructed with a window pane missing but this has now been completed after a further delay. The fitters on the day did an excellent job and overall I am pleased with what has been done.