Express Estate Agency receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Had a video call arranged with them that I cancelled an appointment for. I received two texts and two emails reminding ME of the appointment, then THEY never turned up for the appointment. How can you trust someone with the sale of your house when they can't show up for an appointment they arranged. They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the same situation, I don't think ill get another response.
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kept in contact with us at every step of the way with us never having to chase them up. From first contact with Chantelle, then James L keeping us informed of buyers reactions and ultimately closing the sale, then Carmine following through once we had a sale, The team were really on it. Massively impressed. Would recommend.
Was in touch with Lucy with regards to property for sale and she has been excellent in follow up and arranging the necessary bits. Like mortgage advisor, property viewing, conveyancing solicitors etc.
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s been very proactive from booking in my viewing to putting my offer forward. He explained exactly what I needed in order to proceed with the sale and now I’m left with my mind at ease. Fantastic service! I’m a very happy customer.
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expressestateagency.co.uk1,000 total • Write a review
Daniel new his subject very well and was very informative. He was passionate about his role in helping us achieve our goal.
Date of experience: September 21, 2023
Quick replies and fitted around my busy work schedule.
Date of experience: September 21, 2023
James kept us informed every step of the way. He gave us good advice when we were not too sure.
Date of experience: September 21, 2023
Jessica was very helpful. Contacted my several time to ask if everything was ok.
Date of experience: September 20, 2023
James was always on top of the viewings, sometimes before I had seen them come in! He managed all the potential viewers in such a way that I did not have to keep travelling to the property for perspective buyers (a round trip of approx 40 miles).
Date of experience: September 20, 2023
Jamie gave me lots of useful information and advice about selling my retirement property, and made helpful suggestions. She was knowledgeable and very easy to talk to.
Date of experience: September 20, 2023
The staff kept me updated and phoned when they said they would. Really effeciant without being pushy
Date of experience: September 19, 2023
Quick, Reliable and excellent communication throughout the process 👏
Date of experience: September 19, 2023
