Express Estate Agency receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Had a video call arranged with them that I cancelled an appointment for. I received two texts and two emails reminding ME of the appointment, then THEY never turned up for the appointment. How can you trust someone with the sale of your house when they can't show up for an appointment they arranged. They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the same situation, I don't think ill get another response.
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kept in contact with us at every step of the way with us never having to chase them up. From first contact with Chantelle, then James L keeping us informed of buyers reactions and ultimately closing the sale, then Carmine following through once we had a sale, The team were really on it. Massively impressed. Would recommend.
Was in touch with Lucy with regards to property for sale and she has been excellent in follow up and arranging the necessary bits. Like mortgage advisor, property viewing, conveyancing solicitors etc.
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s been very proactive from booking in my viewing to putting my offer forward. He explained exactly what I needed in order to proceed with the sale and now I’m left with my mind at ease. Fantastic service! I’m a very happy customer.
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expressestateagency.co.uk1,000 total • Write a review
Good communication and quick response
Date of experience: September 19, 2023
James has been great kept us upto date with everything and easy to talk to even anytime of the day inc weekends would definitely recommend
Date of experience: September 18, 2023
US
Been emailing since 13th September to get info on the property we’re buying and queries that we need the seller to confirm. No replies at all ?? We are looking at hopefully completing the sale next week, from the 25th so need answers ASAP ! We still have no floor plan, don’t know what’s being left, ie white goods etc, asked if rubbish in garden is to be removed before we complete, where we’ll pick keys up from as may be in area we move to a day or so before completion. Are there any certificates for Gas / Electric / work carried out on roof regarding damp and infestation, any pics of the rear of the property. We’ve received nothing so still no wiser ??? Think you need to remove the word Express from your name ! So far had terrible service and still no idea regarding questions as heard nothing since the offer was agreed.
Date of experience: September 18, 2023
As a buyer, I found it extremely frustrating trying to deal with this agency. I spent 3 days trying to book a viewing, without success. They did not respond to emails and did not call me, despite saying they would. When I tried calling, I got a recorded message saying there was an “application error”. Hopeless! Based on this experience, I would not sell through this agency.
Date of experience: September 14, 2023
Very good service received by James ... Would definitely recommend.
Date of experience: September 14, 2023
Everyone we spoke to was so lovely and very kind and they really do make you feel like you're the only person they're dealing with and their most important customer!
Date of experience: September 14, 2023
Jamie was lovely and very professional.
Date of experience: September 13, 2023
