Express Estate Agency receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Had a video call arranged with them that I cancelled an appointment for. I received two texts and two emails reminding ME of the appointment, then THEY never turned up for the appointment. How can you trust someone with the sale of your house when they can't show up for an appointment they arranged. They text saying they can re-arrange for Monday and I have given my availability but like the other reviews in the same situation, I don't think ill get another response.
Our house had been on the market for 9 months with local agents before we decided to try a different approach with Express Estate Agents. It was our best ever experience of an estate agent. They kept in contact with us at every step of the way with us never having to chase them up. From first contact with Chantelle, then James L keeping us informed of buyers reactions and ultimately closing the sale, then Carmine following through once we had a sale, The team were really on it. Massively impressed. Would recommend.
Was in touch with Lucy with regards to property for sale and she has been excellent in follow up and arranging the necessary bits. Like mortgage advisor, property viewing, conveyancing solicitors etc.
Charlie Stafford has been a massive help! I’m a first time buyer proceeding on my own and while the offer process was a bit nerve racking for me Charlie made me feel comfortable throughout it. He’s been very proactive from booking in my viewing to putting my offer forward. He explained exactly what I needed in order to proceed with the sale and now I’m left with my mind at ease. Fantastic service! I’m a very happy customer.
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expressestateagency.co.uk1,000 total • Write a review
Carmine has been brilliant. Very good sign-posting/communication skills. Kept me up to date so I knew where I was.
Date of experience: October 3, 2023
Representative was very confident and knowledgeable in her field. I felt very much at ease talking about a very stressful situation
Date of experience: October 2, 2023
Carmine has been proffesional throughout,hes polite works well and knows his job we have been ver very happy with the service he has given us,thankyou Carmine
Date of experience: October 2, 2023
Viewings after 5pm were made available which was ideal for us as we both work till 5pm. The portal was quick and easy to use. Great work by the team to get the property sold! However, the pricing on the adverts did make it confusing for the customers as they were under the assumption it was on sale for the cheaper option.
Date of experience: October 2, 2023
Dan was great told me everything I needed to know 10/10 highly recommended!
Date of experience: September 29, 2023
Daisy was very polite and punctual. She explained everything in detail.
Date of experience: September 28, 2023
